National Scheduling Officer

Description:

National Scheduling Officer - Bodewell Community Care | Mill Park Office
Salary: Competitive Market Rates
Benefits
Significant employee discounts for Apple, Samsung, Travel, Health Insurance, Gyms & much morePaid Training and Development days,Reward & Recognition programsMon - Fri, Start and Finish time can be flexible
Key Responsibilities
Schedule services in a client centred and operationally efficient manner.Provide day-to-day support for clients regarding changes to care services and address roster-related queries.Liaise with internal and external service providers to manage care changes and update the database system accordingly.Collaborate with Care Consultants to provide feedback on client care.Identify and maintain relationships with community programs and resources for clients.Analyse staffing hours to anticipate recruitment needs.Actively participate in team meetings and program development initiatives.Assist in efforts to increase client access to BWCC Home Care services.Ensure compliance with organizational values, policies, and procedures.Proactively contribute to creating a mentally safe workplace.High volume of scheduling and rostering.
Essential Qualifications
Proven experience in scheduling, rostering, or workforce coordination, preferably within the aged care or disability sector.Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with scheduling or client management software.Experience in home care rostering preferred.A diploma or degree in business administration, health administration, social work, or a related field.Excellent verbal and written communication skills for interacting with clients, staff, and stakeholders.Strong background in customer service, preferably in an office management or administration role.
Desirable Qualification
Familiarity with systems such as Carelink, Procura, or similar client management software.Experience with invoicing and financial administrative tasks.Proficiency in languages other than English can be advantageous.Understanding of the aged care and disability sectors, including regulations and compliance requirements.
Skills & Attributes
Effective communication and problem-solving skillsOrganizational skills with attention to detailPassion for making a differenceRespectful and team-oriented attitudeUnderstanding of diverse client needs
Ready to Make a Difference?
Join Bodwell Community Care and be a part of our mission to enhance the well-being of older adults in our community. Apply today!