Description:
- $37-$40 per hour + Super | 8:30am-5:30pm Monday to Friday
- Silverwater Location | Automotive Industry
- ASAP Start | Temp to Perm OR Permanent opportunities
About the Company
Our client represents the future of car buying, offering seamless, efficient and transparent path to purchasing your next new vehicle. What truly sets them apart is the convenience and personalised service. The platform tailors the car buying experience to each customer’s unique needs. From sourcing competitive prices and quality vehicles, to providing finance options all the way through to vehicle delivery you don’t have to look no further.
About the Role
Our client has an exciting opportunity for a Customer Success Specialist to join their expanding team in Silverwater, working 8:30am-5:30pm Monday to Friday, no weekends! This is a temporary role with a potential to go perm or even commence straight permanent for the right candidate.
Working within a high volume contact centre environment, you will play a pivotal role in enhancing the customer experience through exceptional service and support.
Responsibilities:
- Deliver high level professional customer service
- Answer enquiries within a timely and accurate manner
- Facilitate the resolution of complaints, escalate where required
- Work within a high volume contact centre environment
- Manage inbox, generating correspondence
- Partner with the Sales team to manage the delivery of customer vehicles
- High volume data processing and validation
- Processing invoices and purchase orders
- Coordinate Aftermarket bookings
- Obtain registration information and Delivery ETA's from our Dealer Network and providing updates to customers
- Records and database management, ensuring high integrity accuracy and confidentiality
- Finalise settlements for vehicles with support from Accounts and Finance teams
- Collaborate with the Use Car Manager on updates for all Trade ins
- Ensure compliance with best practice and monthly KPI's
About You
- Impeccable communication skills, both written and oral
- Exceptional customer service and engagement skills with the ability to build rapport
- Superior organisational skills with the ability to multi-task and prioritise conflicting deadlines
- Solid problem-solving and conflict resolution skills
- Passionate, enthusiastic, driven and resilient
- High attention to detail
- Strong computer literacy and proficiency with MS Office suite and Salesforce
- Demonstrated Customer Service and Administration experience
- Proven Customer Satisfaction, Customer Experience or Customer Care experience
- Valid Drivers licence and own transport
- Flexible to work 8:30am-5:30pm Monday's to Friday's
- Ability to commence immediately with no notice period!
How to apply
Please apply by submitting your resume (in Word format) via the "Apply Now" tab to be considered for the role.
What's next
Applications will be reviewed for this role, and only suitable applicants will be contacted .
We also encourage you to visit our website and create a job alert that will immediately flag you when new opportunities appear https://www.alexanderappointments.com.au/job-alerts
18 Mar 2025;
from:
uworkin.com