Description:
About the role
We are currently a seeking passionate, motivated, and energetic Community Support Consultant to join our DES team. You will be working with people living with a disability, to assist them to manage the challenges and opportunities that come with securing mainstream employment. This role will be servicing our participants from offices in Tweed Heads South, Kingscliff, Murwillumbah and Pottsville.
Ideally, you will have experience in brokering employment for participants in Disability Employment Services, delivering high levels of customer service in a complex stakeholder environment and have demonstrated networks in the Community Services sector. Our team encourages innovative thinking and a can-do approach in a supportive and enjoyable workplace.
Skills and experience / essential criteria
- Experience working in employment services preferred however we also encourage applications from those with Community Services, Case Management, Training or Call Centre experience;
- An understanding of the issues/challenges facing participants and employers;
- Knowledge of local community agencies and the ability to identify and coordinate a range of appropriate services for participants;
- Strong communication and interpersonal skills with demonstrated exposure to challenging conversations with participants, stakeholders and employers;
- Ability to demonstrate self-reflection, resilience, and accountability within a dynamic case management role; and
- Excellent prioritisation and time management ability with a strong resilience capacity, and calmness when working in a dynamic target driven environment.
Due to the nature of our customers' employment support needs, you may be required to work outside of normal business hours (on occasion) and will be required to hold a current driver's license. All successful candidates will be required to obtain a Police clearance, relevant working with children/vulnerable people clearances and hold a current Drivers Licence.
About the business
FSA is at an exciting time in its evolution as a leading NFP community service provider in Australia. Our Employee Satisfaction (ESAT) is at 84.1%, while Client Satisfaction (CSAT) is currently at 92.8% across our service streams.
Founded in 1992, FSA continues to grow its multi-disciplined services within Australia, having expanded from 2 to 35 sites across SE/SW QLD, Northern and Southern NSW. Our community reach impact has grown from 1,000 Occasions of Service (OoS) P.A. (2016) to more than 132,000 OoS (2023).
FSA offers a clinically informed central triage and continuity of care with reduced referral pathways that holistically meet therapeutic needs of our staff, clients and families, keeping them Safe, Well, Strong and Connected.
FSA values diversity in managing and reducing therapeutic risks for the clients we serve, demonstrating values of C ompassion, A ccountability, R espect, E mpowerment (CARE) with Integrity and Positivity. We make CARE our Intellectual Property, starting within, prioritizing self-love and self-care.
Benefits and perks
- A tailored annual Training Needs Analysis (TNA) and Continuing Professional Development (CPD) Plan and quarterly Community Support Framework (CSF) 360 Degree appraisals;
- Enjoy a professional, community-focused and supportive values-based team culture;
- Charity Salary Packaging A$15,900 tax free;
- Supervision De-briefing and Employee Assistance Program (EAP);
- Receive Paid Family Days at Easter and Christmas that don’t affect your leave entitlements; and
- Remuneration based on your qualifications, skills, experience and value-add.
If you are committed to achieving this exciting career and life opportunity joining our Family @ Work , please apply with an up to date resume and cover letter. Apply early as interviews will be conducted concurrently with this advert, it’s a dynamic setting!
Early applications are encouraged .
For any initial inquiries please contact Chelsea Harvey, HR & Recruitment Consultant on 0437 029 058 or email chelsea.harvey@familyservices.org.au
Thank you sincerely for your consideration, we greatly appreciate your interest in FSA and advise only final preferred candidates will be contacted for next steps in our recruitment process.