Description:
About the JobThe Product Specialist serves as a key technical resource, supporting the sales team with product demonstrations, addressing customer inquiries, and instilling confidence in GuardWare Suite’s capabilities and ongoing support.In this role, you will collaborate closely with the sales, implementation, and support teams to drive new business and ensure seamless customer onboarding.
This is a 12-month contract with the possibility of extension for an additional 12 months and the potential to transition into a full-time role in the future.
Only those with the legal right to work in Australia may apply for this position. Only short-listed candidates will be contacted.
Key Responsibilities:
1. Customer Engagement:• Participate in customer calls and meetings to understand their needs and requirements.• Conduct product demonstrations and presentations to showcase the capabilities and benefits of our solutions.
2. Technical Sales Support:• Provide in-depth technical expertise and guidance to customers throughout the sales process.• Address technical questions and concerns, ensuring customers have a clear understanding of our products. • Support the transition of projects from pre-sales to post-sales, ensuring a smooth handover to the implementation team.• Assist the sales team in preparing proposals, quotations, and other sales-related documents.
3. Software Deployment, Proof of Concepts (POC) and Assessments• Configure and deploy GuardWare for assessment or POC scenarios.• Tailor configurations to align with specific client requirements • Assist in developing and presenting findings and recommendations to clients.
4. Customer Support and Training • Provide training to customers and partners on key GuardWare features and functionality. • Diagnose and resolve technical challenges effectively and efficiently. • Act as the escalation point for complex support issues
5. Market Feedback:• Gather and relay feedback from customers to the product development and marketing teams to help improve our offerings.
Training:• Hands on training will be provided on how to configure and run GuardWare solutions. • How to address data security challenges in an organisation using GuardWare solutions.• How to conduct data security assessments and present to the customer.
About You• Bachelor's degree in Computer Science, Information Technology, or a related field.• Fresh graduates are encouraged to apply.• Prior experience in pre-sales or technical sales, especially in cybersecurity or SaaS, is a plus.• Strong understanding of cybersecurity solutions and technologies.• Relevant certifications (e.g., Cisco, Microsoft, Linux) are highly desirable.• Technical expertise in infrastructure, virtualization, networking, and cloud platforms (e.g., AWS, Azure) is an advantage.• Excellent communication, presentation, and project management skills.• Strong analytical and problem-solving abilities with a proactive mindset.• Ability to work both independently and collaboratively in a team environment.
We are hiring immediately for this role. Interested candidates are encouraged to apply without delay. Please submit your resume and cover letter to recruitment@guardware.com.au.
Cover Letter Suggestions:In your cover letter, please highlight how your technical expertise, problem-solving abilities, and communication skills align with this role. Share examples of past experiences, projects, or achievements that demonstrate your ability to engage with customers, provide technical solutions, and support sales teams effectively. Additionally, explain what excites you about joining our team and how your background makes you a strong candidate for this position.
Salary: 70 to 80k+ Super.
Application deadline: 20th March 2025
18 Mar 2025;
from:
uworkin.com