Program Support Officer

Description:

• Due to recent machinery of government changes, this position will support the newly formed Department of Customer Services, Open Data and Small and Family Business (DCSODSFB). This position will be advertised under the former DESBT while establishment changes are finalised*

The Small and Family Business Programs team within the Department of Customer Services, Open Data and Small and Family Business delivers programs that help Queensland businesses thrive. As a key member of the team, you will provide essential administrative support to the team, focusing on managing shared mailboxes and handling general queries from grant applicants, recipients, and other stakeholders. Your role is pivotal in ensuring smooth day-to-day operations and timely responses to requests.
About the role
As the Program Support Officer, you will

• Prepare responses for and assist with management of shared team mailboxes, ensuring queries from internal and external stakeholders are actioned promptly or referred appropriately.
• Providing general administration assistance to the team, including updating records, preparing correspondence and case studies, and maintaining accurate documentation.
• Assist with logistical arrangements for meetings, workshops, and team events, including scheduling, booking resources, coordinating travel, and preparing materials.
• Undertake basic administrative tasks as directed by the leadership team, such as data entry, filing, and document preparation.
• Contribute to the Policy and Program Division strategic priorities by providing administrative and operational support to advance organisational initiatives.

What we are looking for
The position requires an applicant who can:

• Can demonstrate strong organisational skills, with the ability to manage multiple tasks and meet deadlines.
• Has a high level of attention to detail and accuracy, particularly when managing email correspondence, records, and administrative processes.
• Possesses excellent communication skills, both written and verbal, to provide clear and professional responses to stakeholders.
• Is comfortable working in a fast-paced environment, prioritising competing demands effectively.
• Demonstrates strong teamwork and collaboration skills, with a willingness to assist colleagues and adapt to changing priorities.
• Displays a positive attitude and a commitment to providing high-quality service.
• Contribute to the Policy and Program Division strategic priorities by providing administrative and operational support to advance organisational initiatives.

Refer to the Role Description for a full list of responsibilities and what we are looking for.
How to apply
To apply, please submit the below via the SmartJobs application page:

• Your current resume
• Provide a short statement (maximum 1 page) telling us why you are interested in this role, outlining what your motivation is to join us and how you may contribute to the sector's workforce diversity objectives.

Please ensure you refer to the Role Description 'Interested in applying' section for more information on what to include as part of your application.
We're committed to appointing the best-suited person for each role. This includes considering equity, diversity, respect, and inclusion needs within our agency. We believe that these elements are essential for the success of our team, and we strongly encourage applicants from diverse backgrounds to apply. If you require any reasonable adjustments to fully participate in the recruitment process, please do not hesitate to reach out to the designated contact for the vacancy.
Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.