Description:
Smile IT is searching for passionate and driven individuals to join our team full time in Tingalpa! We are hiring for two essential roles: Service Engineer (Level 1) & Support Engineer (Level 2).
Why choose Smile IT?
Smile IT is one of Brisbane’s leading IT companies – known for going the extra mile to keep clients on track, with smiles on their faces.
Our mission? To make a real difference by growing ourselves, our customers, and others. We are committed to providing a seamless experience for our clients – from the initial onboarding to supporting their custom solutions.
By joining Smile IT, you’ll be a part of an awesome forward-thinking team offering endless possibilities.
- Be involved with a supportive, fun workplace where customer service is the standard.
- Join an established and growing tech team, providing career development opportunities.
- Skill up with free certifications in industry-leading tools like Microsoft and Acronis (fully paid by us).
- Awesome perks – free parking, monthly BBQs, game nights, team-building events, and even a weekly Run Club !
What We’re Looking For:
Are you someone with a keen eye for detail, great time management, and a passionate about solving technical problems? You’ll use your strong communication skills to build lasting relationships with clients and your colleagues. Above all, you should be passionate about assisting people with technical issues, care deeply about service quality, and thrive in a collaborative, growth-focused environment.
Key Responsibilities:
Service Engineer (Level 1)
- Manage incoming support requests via emails, calls and monitoring alerts, being the first point of contact for our clients and providing excellent customer service.
- Review and validate incoming requests for completeness and accuracy, categorising based on urgency.
- Resolve IT issues efficiently, ensuring SLAs are met.
- Diagnose and address hardware, software, network, or cloud issues promptly.
- Maintain accurate documentation for systems, changes, and compliance.
Key Responsibilities:
Support Engineer (Level 2)
- Resolve IT issues efficiently, both offsite and onsite, with regular on-call support, providing excellent customer service.
- Ensure timely resolutions of request, manage client expectations, and follow up for satisfaction.
- Analyse client environments to recommend solutions, reduce risk and improve efficiency.
- Share expertise and mentor junior technicians to build team knowledge.
- Install, configure, and maintain IT systems, providing training as required.
- Maintain accurate documentation for systems, changes, and compliance.
A degree in Information Technology, Computer Science , or an equivalent field is ideal.
Technical Skills
- Windows Desktop & Server Management
- Microsoft 365, Azure, Entra Cloud technologies
- Active Directory, Group Policy, PowerShell, Intune
- Microsoft Collaboration and Voice Technologies
- Virtualisation (Hyper-V and/or VMware)
- Backup, Antivirus & Endpoint protection
- IP Networking (LAN, SDN & WAN)
Come make your mark at Smile IT and elevate your IT career with a company that’s making a difference. APPLY NOW with your resume and a brief cover letter outlining your experience.