Description:
- Do you love working in a fast paced contact centre environment?
- Are you passionate about customer service and want to make a difference to the environment?
- Do you enjoy troubleshooting and resolving customer queries?
- Would you love to be part of a supportive and collaborative team?
- Looking for a role with flexible hybrid working?
If you said yes to all of the above, then we want to hear from you!
Tenacity CX are Australia's leading supplier of recruitment solutions to the Customer Experience and Contact Centre Industry. We are proud partners of a leading innovative company driving sustainability and resource recovery, who are looking for experienced Customer Service Superstars to join their team in a permanent capacity.
About the role:
As a Customer Service Consultant, you will manage inbound calls and emails, providing exceptional service and resolving customer queries related to sustainability and recycling. Your key responsibilities will be to:
- Manage inbound customer queries via phone and email
- Troubleshoot and resolve customer issues to deliver outstanding service
- Use a ticketing system to track and manage support requests
- Maintain professionalism and a customer-focused approach at all times
- Collaborate with your team to build knowledge and improve processes
What we are looking for:
- Previous experience working in a contact centre environment is essential
- Prior experience with ticketing systems (e.g., Zendesk, Service Now or CRM experience)
- Exceptional communication skills, both written and verbal
- Strong time management and multitasking abilities, with the skill to prioritise tasks effectively and stay organised in fast-paced environments
- A passion for customer service and a desire to help make a positive environmental impact
- Self-driven, resilient, and able to thrive in a team-oriented, supportive environment
- Proactive and resourceful in problem-solving, using initiative to find solutions
- Willingness to learn and adapt to new systems, processes, and tools to continuously improve service delivery
- Collaborative team player, always ready to support colleagues and contribute to a positive, high-performing team culture.
What’s in it for you?
- Hybrid work arrangements - you’ll work remotely but will need to attend the office at least once a fortnight for team days and events
- North Sydney office location – beautiful harbour views and close to public transport
- Permanent Full Time position - $63k plus super + penalty rates
- Rotating roster Monday to Friday with rotating weekend shift once a month (including penalty rates) = Total 38 hours per week
- Employee Reward and Recognition program, plus regular team bonding events
- Learning and development opportunities, plus discounts including gyms, cafes, etc.
- Opportunity to contribute to a growing, purpose-driven company - you’ll play a key role in transforming the recycling industry and driving environmental change.
- Structured training and support to help you succeed in the role
- Positive, inclusive team culture with opportunities for career development
Do not miss this opportunity – apply with your resume in Word format - we are interviewing immediately.
19 Mar 2025;
from:
uworkin.com