Description:
ABOUT US
Football Australia is situated on the lands of the Gadigal people of the Eora Nation. We acknowledge the histories, traditions and living cultures of Aboriginal and Torres Strait Islander peoples and commit to building a brighter future together.
Football in Australia is a melting pot of approximately 2 million participants represented by over 200 different cultures, we are proud to be the most diverse and globally connected sport within the Australian sporting landscape.
This diversity in culture, ideas, and experience makes us strong and prepares us to achieve our vision to ‘be a leading football nation where everyone is inspired to live and love the game’ . To achieve this, we live by our company values which include:
- Impact On & Off the Field: Challenge the way we think and do to seek ways to grow the impact football has, influence industry thought leaders.
- Inclusive & Diverse Football for all: Football is embedded in the nation's social fabric, follows the story of Australia, be accessible for all
- A United Team: Bringing people together to unleash the power of football and to deliver the vision, we bring the team spirit to the game
- Trust: Building trust across the whole football community, be trusted custodians of the game, act with integrity and objectivity
WHAT WE OFFER
At Football Australia we want to look after our people and below are just some of the many benefits of joining our team :
- Flexible work arrangements
- Birthday Leave
- Study Leave
- Wellbeing & Lifestyle leave
- Paid Parental leave in addition to statutory government offering
- Volunteer leave
- Employee Assistance Program (EAP)
- Partner discounts
- Workplace Banking Program
- Social Activities such as 5-a-side futsal
ABOUT THE ROLE
To support Football Australia's progression in delivering high standard, engaging and fulfilling match day experiences through the planning and delivery of premium event experiences.
Sitting within the Events team, this role will work closely with all departments and external sales agents to plan, deliver and continually refine premium experiences around match days, corporate events and other functions.
Duties & Responsibilities:
The role will be responsible for all the finer points of planning and deliver from contributing to experience design, leading on bringing the experiences to life in conjunction with venues and providers, processing direct sales enquiries and overseeing top-tier customer experience.
Event Coordination:
- Coordinate and manage all activities relating to hospitality events including design, sales and marketing approach, matchday ticketing operations, event briefings, reporting and sales reconciliations.
- Plan and coordinate meetings and site visits.
- Support the FA corporate events team to deliver match day and non-match experiences.
- Ensure all logistical aspects are handled efficiently, including scheduling, staffing, client lists and preferences, floor plans, ticketing, accreditation, ingress/egress, parking, catering, theming, speakers/master of ceremonies, production management (audio-visual) and communications.
- Facilitating the procurement/production of event signage, branded merchandise, memorabilia and theming elements for events
Sales:
- Prepare sales forecasts for each event based on volume and yield and manage sales reports throughout the event sales period.
- Main point of contact and lead for external sales agents including opportunities, timelines, inventory, pricing and final packages to market.
- Serve as the primary point of contact for corporate sales guests and clients (match day and non-match day).
- Provide insights and feedback from guests to support sales strategies and decision-making.
Administrative Duties:
- Maintain accurate records of guest interactions, preferences, and communications.
- Coordinate with other departments to ensure alignment of guest management activities.
- Handle administrative tasks such as Purchase Orders, invoicing, payments, scheduling meetings, managing correspondence, and maintaining files.
- Develop and manage budgets per event for guest servicing and management.
- Fulfilment of ticketing requirements for corporate partners including servicing, ticket provision and guest management at events
Guest Experience Enhancement:
- Develop and distribute event communications to clients.
- Monitor guest feedback and satisfaction levels to continuously improve service quality.
- Implement initiatives to enhance the overall guest experience and exceed expectations.
Reporting and Analysis:
- Track and analyse guest interactions and feedback to identify trends and areas for improvement.
- Use data-driven insights to make recommendations for enhancing guest management processes.
- Support the Senior Manager- Ticketing & Sales on any government reporting or special group management as required.
A full copy of the position description can be found here .
ABOUT YOU
Experience, Skills and Qualifications:
- Knowledge and experience in the management and delivery of guest relations, or event management, with a strong project management focus
- Previous experience in an event operations, hospitality sales, ticketing related role, or similar position
- Strong project management disciplines inclusive of the ability to prioritise at peak times
- Social media literacy and creativity in marketing/promoting events
- Proven experience and ability in leading staff and contractors in a fast paced, deadline driven environment
- Ability to build and maintain strong working relationships with internal Football Australia departments and external stakeholders, external vendors, and agencies
- Ability to take a strategic view on corporate ticket sales and servicing whilst simultaneously exhibiting a strong attention to detail
- Strong communications (verbal & written) & relationship management skills
- Experience updating websites and/or using CRMs desirable
- Advanced IT knowledge and skills in Microsoft Office products (Word, Excel, PowerPoint & Outlook)
Additional Requirements:
- Full working rights in Australia
- Working with children check (paid/employee) or state-based equivalent
- International Criminal History Record for each country (other than Australia) in which you have resided for 12 months or more in the last 10 years (if applicable)
- Out of hours and weekend work as required
Click APPLY NOW to submit your application, including a cover letter and current resume.
Application Closing Date: Wednesday 2nd April 2025
Football Australia are an equal opportunity employer committed to providing a safe working environment that embraces and values child safety, diversity, and inclusion. Our values and behaviours support and encourage an environment that sees its people drive impact on and off the pitch, are trusting in each other, united to achieve and embrace an inclusive environment.
We encourage applications from people who identify as female or non-binary, Aboriginal or Torres Strait Island people, people with disabilities and people with culturally and linguistically diverse backgrounds. If you require support or advice with your application, please contact us.
In submitting an application, you agree to our collection statement. To review, head to the following link: footballaustralia.com.au/jobs/collection-statement .