Description:
Floor Manager (Duty Manager)
The Clubhouse Hervey Bay - Cnr Old Maryborough Road and Tooth Street Pialba
About us .....
- Join one of the biggest employer Groups on the Fraser Coast
- Friendly and professional environment
- Be part of the management team in the best little Club in town
- Free on-site parking
- Staff Benefits
Organisation
The Clubhouse Hervey Bay is located on the beautiful Fraser Coast. The Clubhouse over looks the beautiful Hervey Bay Golf Course.
The Club's facilities include:- 71 gaming machines, 2 bars, TAB and Keno, beautiful 180 seat function room, Restaurant, Cafe and deck area.
Are you ready for a challenge, do you have the experience and skills to apply for a position of a Floor Manager (Duty Manager)
The Role
This role will manage the day to day operational aspects of the Club, reporting to the Venue Manager.
Responsibilities include :-
- Ensuring employees are offering exceptional customer service to our members and guests
- Supervision of staff
- Covering shifts when required
- Managing staff performance
- Ensuring staff are adhering to Club's standards and values
- Ensuring customers are happy with our service and products
- Dealing with customer complaints and issues in a timely manner
- Ensuring compliance with RSA & RSG as required by legislation
- Cash Handling and end of day balancing
- Carrying out opening and lock up procedures
- Training of new staff
Job requirements
To be considered for this role, you MUST have relevant experience, skills and knowledge of the hospitality industry and required certificates:-
- Current RSA, RSG, RMLV certificates and licenses.
- Current First Aid Certificate
- Must be eligible to gain a National Police Certificate for employment
- Minimum 2 years supervisory experience in Club of similar size
- 5 years minimum hands-on beverage, food service and gaming experience
- Be a strong team member, willing to adapt to change and follow direction and able to make decisions
- Excellent communication skills
- Able to write basic reports on critical events
- Able to lead and manage a team and a talent to build and develop relationships and motivate staff
- Basic computer skills necessary - Microsoft Office - word, excel and outlook
- Have strong communications skills and be results driven.
Hours of Work
This position is a full time position, 38 hours per week on a rotating roster.
Must be available days, nights, weekends and public holidays.
If you are interested in becoming part of the Hervey Bay RSL group, and work at the BEST little Club in town and you fit the above criteria please apply for this position.
Please note only short listed candidates will be contacted