Description:
The opportunity:
Kinetic is now looking for a Dispatch Controller to join our team in Mackay. The Dispatch Controller role is responsible for coordinating daily operations at the depot to ensure optimal performance of bus services. This role involves managing schedules, responding to last-minute changes, and maintaining high standards of customer service and safety. Success in this role requires excellent focus, organization, and the ability to provide effective guidance to depot driving staff.
4 days on, 4 days off roster.
4 weeks am (3.34am-1.45pm), 4 weeks pm (2.30pm-12.30am)
You’ll be involved in:
- Coordinate bus and employee movements in collaboration with the Operations Control Centre to meet network KPIs.
- Facilitate and report daily on depot run outs, addressing issues such as mechanical problems or driver absences.
- Ensure consistent coverage of scheduled requirements, including planning for leave and training.
- Audit and ensure compliance with National Fatigue guidelines and Enterprise Agreements for all driver work allocations.
- Monitor and manage accurate payment for all driving staff, addressing pay queries and minimizing under/over payments.
- Support network and OCC teams by implementing plans for schedule variations and responding to network disruptions.
The boxes you'll tick:
- Recent graduate in logistics or related discipline
- Strong computer literacy, including Microsoft Office and reporting software.
- Self-motivated with a positive approach to a constantly changing work environment.
- Strong teamwork and interpersonal skills, with the ability to work both independently and as part of a team.
- Excellent communication skills for clear instructions and communications.
- Minimum medium rigid driver’s license and relevant authority, plus a working with children check (or willingness to attain).
About us:
At Kinetic, we don't just move people - we're creating the positive change our planet needs. As a leader in sustainable transport, we're committed to creating cleaner, safer, and greener environments for generations to come.
Our size and scale give our people real opportunities to learn, grow, and progress in their careers. Calm, positive and respectful team players thrive here. Our people embrace change and are encouraged to stretch their comfort zone while making a difference. We challenge each other to be our best.
We're driven by respect, diversity and genuine connection. From networking groups to community partnerships and volunteering, our camaraderie naturally brings people together. Our energy and dedication keep communities moving and our people growing.
How you apply:
Kinetic is proud to be an Equal Opportunity Employer and our people represent the community which we service. We invite all suitably qualified persons of all sexualities, genders and cultures, including Aboriginal and Torres Strait Islander Peoples, to apply.
If you are ready for an exciting career with Kinetic then click the 'Apply’ button now!