Description:
About the role
This role is on offer initially as a 9 month Secondment commencing in April 2025.
As our next Account Manager, you will play a pivotal role in the future of Northline’s growth, brand awareness and reputation.
In this office-based role, you will be the key customer account contact for a state-based portfolio of customers with a high level of commitment to meeting their needs and providing them with exceptional service. You will also have a focus on growing your portfolio and seeking new business opportunities.
Reporting into the Account Manager - Supervisor, you will be supported by a fantastic team, who work together to deliver an excellent experience to our valuable customers, finding the best freight solutions and ensuring their valuable products reach their destination safely.
Key Responsibilities
- Manage and grow a set portfolio of customers, using established criteria, ensuring Northline’s service provision is meeting KPIs and drive engagement to secure future revenue opportunities.
- Be the first point of sales contact for each customer, with the goal to build and maintain a strong relationship, which includes quoting, rate review and identifying new business opportunities which benefit both parties.
- Identify, explore and build business opportunities within the customer's logistics requirements and raise the profile and standing of Northline's services across as many facets as possible.
- Provide information, support and training to new and existing customers, ensuring the customer’s understanding of Northline’s operational and administrative requirements and Northline’s online services and portals.
- Establish collaborative relationships with internal stakeholders, ensuring new customers’ requirements and expectations are implemented and managed effectively, including First Consignment process/procedure.
- Liaise with Operations and Client Services to follow up any issues and ensure awareness of any potential problems and assist in resolution if required.
- Meet or exceed account management budgets as set and agreed.
- Utilise CRM to record and monitor all key account activity, opportunities, expected value and probability of securing business.
As the successful candidate you will have:
To be successful for this opportunity you will have exceptional customer service skills, excel in relationship management and be confident in communication through various channels. You will have a genuine desire to help your customers solve problems and the resilience to work in a regularly changing environment. You will be an outcomes and results driven professional, with the ability to achieve set KPI’s and targets.
You will also be able to demonstrate your:
- Focus on customer retention and development.
- Professional attitude and excellent phone manner.
- Relationship management and development ability.
- Excellent time management.
- Positive attitude and solutions focus.
- Good attention to detail.
- Commitment and contribution to a team.
- Proficiency in Microsoft Office Suite (Word, Excel and Outlook) and experience with in-house databases.
- Experience maintaining a high-quality CRM system which tracks contacts, purpose and outcomes.
If you have any questions with regards to the role please contact Connor Weste, Account Manager – Internals - Supervisor.
Applications for this role close on Wednesday 19th March at 5:00pm.