Description:
For over 37 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.
We aim to strike the right balance between people, planet, and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are collectively committed to building a more sustainable and inclusive society.
Aesop is an endorsed employer for all women. See our range of benefits and policies directly at Work180: Aesop - Work180 Endorsed Employer.
Role Purpose
Aesop are seeking a dynamic and results-driven Senior International Logistics Coordinator (Senior Customer Care Coordinator - Outbound) in a full-time role operating with a hybrid working pattern, based at our global head office in Collingwood.
Reporting to the IDC Customer Care Manager, you will be managing a team of 3-4 Customer Care Coordinators and will be responsible for processing and managing requirements for our IDC & Customer Care network.
You will oversee the day-to-day relationship with our regional S&OP and Logistics teams, freight forwarders and 3PL partners. You will also work with the Corporate Office and all the Supply Chain teams globally to maintain communication relating to order management & outbound process.
Key responsibilities (not limited to)
- Own and manage the Export schedule and operation plan with the warehouse
- Improve operational workload and balance capacity through better shipping schedules, initiatives of process improvement (system and operational organisation)
- To manage communications relating to exports and delivery dates, ensuring that all DO’s (Delivery Orders) are created and shipped on time and relevant stakeholders in regions, & external partners are updated.
- Shipping documents are created & shared accordingly
- Ensure all DO’s (Delivery Orders) are picked & packed and invoiced in the same month
- Ensure that all subsidiary pricing is accurate in accounting system.
- Monitor the performance of relevant logistics providers, ensuring they are aware of deadlines, priorities, and special instructions, collecting KPI data, attending regular site visits and governance meetings.
- Address performance or operational issues with providers and escalate it accordingly
- To pro-actively seek & drive process changes and improvements to create efficient and effective practice to scale up the business & achieve higher efficiency in work-streams
- Lead the customer service team, ensuring full visibility, information and actions are fully aligned with the customers' requirements
What we are looking for
- Strong experience in international freight management and processes.
- Strong experience with tender processes
- Team management and development experience, sharing best practice, issue resolving and cultivating a learning and development environment within the team
- Attention to detail, structured/organised, solution/outcome orientated, resourceful and timeline driven
- Advanced Excel skills and experience with reporting
- Ability to build effective and influential relationships in a cross-functional and international team environment
- An advocate for process improvement
- Excellent written and verbal communication and a proven ability to communicate with key stakeholders across the business in an effective and timely manner
- Experience with NetSuite or X3 (or similar ERP) an advantage
What’s on Offer:
At Aesop, we believe that the best people drive our business to continued success and so we take a holistic approach to employment, promoting employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering, matched giving programs. In addition, we offer:
- Flexible working arrangements (we value work-life balance)
- Flexible Fridays (summer hours)
- Generous product discount of up to 50% & complimentary product allocation
- Team lunches, sponsored social clubs, team events, and celebrations
- Parental leave and vaccination leave
- Individual training budget - strong focus on Learning and Development – access to the entire LinkedIn training library suite, and funded training programs
- Home office set-up reimbursements
- Access to Employee Assistance Program along with other wellbeing offerings including a complimentary Headspace subscription
View our benefits/policies and the great work we do through Work180
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact our TA team on talentacquisition@aesop.com