Casual On Call Officer

Description:

About the role:
Gateways On-Call Officers receive incoming calls from Gateways staff seeking support and guidance during their shifts across the various programs that Gateways delivers. This is a casual role.
Job Responsibilities:

• Administration and Support: Answer and follow up support worker calls promptly. Assist with rostering, shift changes, incident reporting, and PRN medication processes, ensuring adherence to procedures.
• Reporting and Data Collection: Record all calls with caller details and outcomes. Aid in maintaining high-quality incident reports.
• Staff Support: Ensure compliance with policies and prioritize individual needs. Engage with support staff and escalate issues when necessary.
• Working with Stakeholders: Maintain clear communication with Child Protection and emergency services. Foster transparent communication with families.
• Handover and Communication: Log calls, incident reports, and PRNs. Identify and report risks and ensure a comprehensive handover at shift's end.
• Teamwork: Collaborate within a team culture of respect and cooperation. Actively participate in meetings, supervision, and backfilling shifts as needed.

Let’s talk about you!
Do you possess the following qualifications and skills?

• Proven experience in providing services to individuals, including children, with complex disabilities.
• Proficiency in the NDIS Commission Behaviour Support Rules and relevant disability legislation.
• Strong knowledge of best practices in positive behaviour support.
• Demonstrated excellence in interpersonal, communication, and negotiation abilities, along with the capacity to collaborate effectively in high-demand settings.
• Exceptional communication skills, including adeptness in interpersonal relations, conflict resolution, and negotiation.
• Competence in computer literacy, including electronic records and data management tools, as well as experience with staff rostering using a client database.

Please Note: The following compliance documents are required for this role:

• NDIS Worker Screening Check (or willingness to obtain one)
• Valid Australian Driver's License
• Victorian Working with Children Check (employee status)
• Current First Aid & CPR certificate
• Qualification in Disability, Community Services, Social Work, or equivalent (desirable)

Please include an updated resume and cover letter when submitting your application.
For more information, or to obtain a position description, please email recruitment@gateways.com.au