Global Operations And Customer Manager

Description:

Global Operations & Customer Manager

Lead Customer Excellence on an International Scale

Our client, a leading and innovative brand in the water sports industry, is looking for a dynamic Global Operations & Customer Manager to drive exceptional customer experiences worldwide.
In this key leadership role, you’ll collaborate with regional teams across America & Europe ensuring seamless customer support, optimised operations, and a commitment to service excellence. You’ll be at the forefront of refining processes, implementing customer-centric initiatives, and aligning global strategies to achieve business success.
Key Responsibilities:

• Act as a central liaison between global and regional customer teams, aligning priorities and initiatives.
• Develop and enhance customer service systems, tools, and processes to support business goals.
• Lead training and development programs for regional customer teams.
• Drive key customer experience metrics, including response times, direct sales performance, and warranty case management.
• Collaborate with internal teams (marketing, fulfilment, production, and tech services) to streamline operations.
• Localise the customer experience for different regions, ensuring tailored support and engagement.
• Gather customer insights to continuously improve service offerings and build stronger connections.

Who You Are:

• An experienced leader in global customer operations, sales support, or service excellence.
• A strategic thinker with a hands-on approach to optimising customer experiences.
• Skilled in coaching and developing teams across multiple regions.
• Adept at process improvement, performance analysis, and cross-functional collaboration.
• Passionate about creating remarkable experiences for customers and partners.

Why Join?

• Work with a pioneering brand in an exciting and fast-growing industry.
• Lead a global team and make a meaningful impact on customer engagement.
• Collaborate with a passionate and high-performing organisation.
• Enjoy a dynamic and flexible work environment.

If you're ready to drive global customer excellence and lead strategic initiatives that make a difference, we’d love to hear from you. Apply today!