Description:
Receptionist (Casual Position)
About The Remington
The Remington Orange is a recently opened 4.5-star Hotel based in Orange NSW. We are a young company with 2 hotels in our portfolio and looking to expend. Lead by a group of passionate hoteliers that love to create exceptional experiences for our guests and corporate clients, this is an opportunity to grow your career and learn hotel processes that will sling shot your hospitality career.
Join The Remington Orange today and learn from industry award winning regional leaders.
The Role
The Remington is currently seeking Receptionists/Front Office Staff to join our hotel. What does this involve?
Hotel Reception is the first point of contact for customers and is responsible for ensuring the highest level of guest service and authentic hospitality for all clientele.
The successful applicants will be part of the key team delivering exceptional customer, authentic hospitality, all combined with the Remington edge that sets us apart from competitors. Focused on the guest experience first and foremost the successful applicant will enjoy rotational rosters across 7 days, incorporating morning, afternoon , evening and night shifts.
Key Responsibilities:
- Providing exceptional customer service by responding to guest requests promptly, efficiently, and courteously during check-in, check-out and throughout their stay
- Effective coordination and supervision of all guest arrival and departure procedures to achieve a reputation as a market leader in the industry and deliver a truly memorable experience for our guests.
- Promoting and up-selling hotel facilities and services through strong product & service knowledge
- Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and the issuing of room keys.
- Maintaining procedures in relation to credit and cash transactions and accounting documentation Wow every single guest at every opportunity with your professional and approachable attitude Skills & Experience:
- Experience in a similar role in a fast-paced environment (preferred)
- Excellent verbal communication skills
- A genuine passion for hospitality and delivering gracious and dependable hospitality.
- The resilience and confidence to handle guest inquiries and concerns.
- The ability to anticipate guest needs.
- Attention to detail.
- Strong Computer Skills
- A current Responsible Service of Alcohol (RSA) or willing to
- Ability to work a rotating roster.
- A fun & supportive approach to teamwork Work
- Must have a high level of personal presentation.
- Experience in the accommodation industry is a desirable
What we offer you:
- Excellent work like Balance
- Flexible working arrangements
- An environment of fun, laughter, excitement, passion, learning, friendship and professionalism
- The opportunity to work in an award-winning regional group
- Recognized learning and certification through our e-learning platform, plus on the job training.
- Access to career progression and cross-training opportunities
- A chance to work for a company that cares about the environment and the community.
- Opportunities to be creative, make your mark and leave a lasting legacy
To Apply:
Please click Apply and follow the steps. We will require a CV and Cover Letter for all applicants.
Immediate start available for suitable applicants
NOTE: **Only shortlisted candidates will be contacted**