Claims Team Leader

Description:

Are you an experienced Claims Team Leader with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, KPI-driven environment? If so, we want to hear from you!
About Us
Xtreme Clean is a premier cleaning and restoration company specialising in delivering high-quality services to our clients. We are dedicated to excellence, customer satisfaction, and maintaining industry-leading standards. Our team is passionate about providing exceptional service, and we are looking for a motivated individual to lead our claims team to success.
About the Role
We are seeking a proactive and experienced Claims Team Leader to oversee our claims team, ensuring adherence to policies, procedures, and industry standards. In this role, you will be responsible for staff training, performance management, and ensuring service delivery aligns with client expectations and contractual obligations.
Key Responsibilities

• Lead and mentor the claims team, providing training and ongoing development.
• Oversee daily team operations, including task allocation, performance monitoring, and feedback.
• Maintain high levels of customer service and communication with all stakeholders.
• Ensure compliance with company policies, industry regulations, and client service level agreements.
• Monitor claims lifecycle, reporting, and adherence to KPIs.
• Identify and implement process improvements.
• Handle dispute resolution and escalate issues where necessary.
• Participate in audits and compliance checks.

Skills & Experience

• Experience in a similar role within the insurance building sector is highly desirable.
• Strong leadership and team management skills.
• Excellent verbal and written communication skills.
• High-level computer proficiency, including Microsoft Office.
• Strong attention to detail and ability to work in a KPI-driven environment.
• Ability to adapt quickly to process changes and maintain a positive team-player attitude.

What Xtreme Clean can offer:

• A supportive, safe, and encouraging workplace culture with a passionate team who are proud of their work
• A competitive remuneration package based on your experience level
• Access to our Employee Assistance Program
• A Referral program that awards you with $2000 for referring a successful candidate, so you can be rewarded for supporting your team’s growth.
• A seamless induction, professional development and learning opportunities
• Modern office facilities and resources

Xtreme Clean is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.