Description:
LPE’s Billing Officer role
The Billing Officer at LPE plays a key role in ensuring seamless delivery of customer billing for energy-based services, driving accuracy and efficiency every step of the way.
This is a fantastic opportunity to utilise your administrative or accounts support skill set and expand your career in Operations, with a chance to build a structured career development plan aligned to your goals.
Responsibilities
Reporting to the Billing Operations Manager in a small team of 3, you’ll be responsible for:
- Data Management & Collaboration
- Producing estimate reads and handling missing data requests from external data providers
- Investigating billing errors and liaising with meter data providers to resolve issues
- Managing shared billing mailboxes and ensuring smooth communication with all stakeholders
- Building positive working relationships with internal and external stakeholders including site managers, meter readers, network providers and LPE software providers
- Billing Operations & Investigations
- Developing a thorough understanding of the LPE billing software for effective resolution and investigation of issues
- Coordinate the end-to-end generation, reconciliation and distribution of bills to LPE customers
- Reviewing and resolving billing tickets and collaborating with internal teams for efficient resolutions
- Documentation & Process Improvement
- Assisting with updating and maintaining billing procedures and documentation
- Ensuring detailed and accurate records for all customer accounts and billing profiles
Key Capabilities
- Attention to Detail is key - your ability to stay meticulous in every aspect of your work will be crucial
- Teamwork and Collaboration is key - working well with others to achieve collective goals
- Analytical Thinking: You are an analytical and critical thinker and enjoy hands on investigation and resolving issues
- Problem Solving: You have a knack for pinpointing issues and solving them systematically
- Engaging Partners: Strong communication skills to work effectively with stakeholders, both internal and external
- Intermediate Microsoft Excel capability required
About LPE
LPE specialises in Embedded Network Management, servicing customers and communities in the residential and commercial sectors with integrated Electricity, Hot Water, Solar and Battery systems throughout Queensland and Northern New South Wales.
LPE is an ASX listed company based on the Sunshine Coast in Queensland, Australia. Our vision is to be the provider of choice to deliver better local solutions.
Our Values
- Integrity: do the right thing, deliver on our commitments, build trust and demonstrate mutual respect
- Teamwork: we are one-team, maintain open communication, have an open mindset and seek opportunities to collaborate
- Service: provide the best LPE experience, nurture relationships, ask ‘what else can I do’ and stay outcomes focused
- Performance: strive for better practice, hold ourselves and each other accountable, deliver results with positive outcomes, embrace change
- Growth: challenge constructively, encourage, show curiosity, practice lifelong learning
Our Strategic and Business Plan Goals
The FY2025 priorities are to:
- strengthen our service delivery process to improve the customer journey and experience;
- focus on the core business of better energy solutions for strata communities; and
- scale the business through profitable growth.
LPE provides a range of employee benefits including:
- An employee shareholder plan in addition to your salary;
- Extra day of paid leave for your work anniversary;
- Home energy deals and novated lease options;
- Unlimited access to online education via our Learning Management System;
- Access to our employee assistance program available to you and your immediate family members.
Check us out at https://www.localityenergy.com.au/