Description:
About the Company
Davidson is working with a state government department who are seeking an experienced Customer Research and Insight Officer.
About the Role
The purpose of this role is to undertake and coordinate customer research and deliver actionable customer insights for key business stakeholders.
This position will support the delivery of customer research and insights program including the implementation of voice of customer initiatives, management of end-to-end research processes for key projects, and provision of insight communications and metrics reporting.
- Undertake and coordinate research processes to deliver operational excellence by contributing to the
- Planning, development, coordination and delivery of quantitative and qualitative research initiatives to uncover challenges faced by the organisation and our customers, explore problems, generate insights and build and test solutions.
- Gathering and provision of customer insights that can be used to innovate and inform business decisions and processes across the organisation.
- Procurement of research services and management of research supplier relationships.
- Identification of business challenges that will benefit from customer research and analytics to identify and assess customer needs and provide insights and recommendations to achieve an uplift.
About you
- Ability to lead and deliver customer research tasks within specified timeframes that meet objectives and quality standards.
- Experience in quantitative and/or qualitative research design and implementation, including analysis, reporting and interpretation.
- Demonstrated investigative, analytical, planning an problem-solving skills and attention to detail.
- Have strong interpersonal skills in communication, consultation and negotiation, report writing and written correspondence.
- Initiate, influence, and maintain relationships with and between key internal and external stakeholders, facilitate effective communication channels to promote the successful adoption of change within the business, and foster relationships through lessons learned, feedback mechanisms and management of expectations
The Benefits
- $76.50 hour + Super (Agency Contractor - PAYG)
- Contract up to June 2025
- Located in West End
- Full time hours, Monday to Friday
How to Apply
Please apply by uploading your current resume in Microsoft Word format only (.doc or .docx).
If you would like to have a confidential discussion, please contact Alana Hunter (alana.hunter@davidsonwp.com) and Natalee Thorpe (Natalee.Thorpe@davidsonwp.com), quoting reference JN -032025-39798.
Otherwise, please APPLY ONLINE !