Process Analyst

Description:

Process Analyst - Process Mapping
About the Role
As a Process Analyst, you will play a crucial role in identifying opportunities and creating process mapping to drive business performance and continuous improvement. Your expertise will be instrumental in analysing data, identifying trends, and providing actionable insights to support key decision-making processes, reporting to the Continuous Improvement Manager. This role is vital for enhancing operational efficiency and achieving business process objectives while maintaining a customer-centric approach.
About the Company
Our client is a renowned insurance industry leader dedicated to delivering innovative solutions and exceptional service. With a focus on integrity and excellence, the company is committed to fostering a collaborative and high-performing environment. Their culture of continuous improvement and professional development makes this an exciting opportunity for individuals eager to make a meaningful impact.
What’s in it for You?

• Great salary package of $110k inclusive of superannuation on offer
• Join a supportive and high-performing team culture
• Competitive salary package and benefits
• Opportunities for continuous learning and career progression
• Additional leave benefits, including personal and volunteer days
• Recognition and reward programs for high performers
• Flexible work arrangements to support work-life balance
• Convenient office location with access to public transport and amenities
• Vibrant social events and community initiatives

Key Responsibilities:

• Conduct thorough analysis to identify business opportunities and inefficiencies
• Collaborate with stakeholders to gather and document requirements and process map
• Develop data-driven solutions to support decision-making and strategy
• Monitor and report on key performance indicators and business outcomes
• Assist in the development and implementation of new processes and systems
• Ensure compliance with relevant policies and regulations
• Build and maintain strong relationships with internal and external stakeholders

What You Bring to the Role:

• Excellent open communication skills and stakeholder management skills, with the ability to effectively communicate between teams, reporting to the Continuos Improvement Manager
• Experienced in process mapping and creating and documentation
• Strong analytical and problem-solving skills
• Strong skills in information gathering, data analysis to identify opportunities for improvement to support change delivery initiatives and projects
• Experienced working with change teams to embed changes into the organisation to meet organisational strategy objectives
• Conduct change impact assessments to identify impacts to processes
• Identify gaps and opportunities for improvement
• Proven experience in Process Analysis or Business Analysis and business intelligence
• Ability to manage multiple tasks and meet deadlines
• High attention to detail and accuracy
• Proficiency in data analysis tools and software applications and CRMs
• A proactive and collaborative mindset, team player, delivery focused
• High attention to detail

Qualifications

• Demonstrated experience in (BPMN) including As-Is/To-Be process mapping and data models
• A Bachelor degree in a relevant discipline or commensurate industry experience
• Formal Business Analysis qualification e.g. International Diploma in Business Analysis, IIBA CBAP or Lean Six Sigma certification, preferred
• Intermediate knowledge of Google Suite, including Docs, Slides, Sheets is mandatory, and Miro is highly regarded

If you are a detail-oriented professional with a passion for process mapping, we want to hear from you! Apply now and become part of a dynamic, positive team. For a confidential chat, call Liz on 0405 370 900 liz@hinchen.com.au or Apply Now!
Hinchen Recruitment Group is a team of experienced industry recruiters who offer a highly informative and honest process. Our genuine goal is to provide a quality and valued service, treating all applicants with respect and transparency. Your privacy and confidentiality are our top priorities.
Acknowledgement of Country Hinchen Recruitment Group pays our respects to the Traditional Owners of country throughout Australia. We honour Elders past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society.