Service Desk Officer

Description:

Your opportunity

As a member of the Digital Technologies team, you are responsible for ensuring the stability, integrity and efficient operation of the network, infrastructure, and business applications.

Your contribution

• Resolve business-as-usual requests and incidents assigned to the ICT Service Desk. Tasks are managed based on defined SLAs and following ITIL processes within a ticketing system (ECQ uses Jira).
• Provide face to face ICT support to staff within the organisation, and consistently display the ECQ and Queensland Government values, ensuring that these are upheld at all levels of the organisation.
• Support end user environments and supporting technology solutions;
• Intune management of end point devices
• Windows 10/11
• Office 365 (Exchange Online, SharePoint, Teams Meeting Rooms, OneDrive, etc)
• Be knowledgeable and have practical experience in administration of:
• Microsoft Windows Server
• Entra, Active Directory, Conditional Access
• Azure (IaaS, PaaS, etc)
• Supporting technologies for cloud such as Firewall, Identity, etc
• Follow procedures to support business-as-usual tasks, election specific project activities, and technology deployments.
• Develop operational policies, practises, and system documentation.
• Take part in various technology deployment projects to support continual improvement and election event activities.
• Plan and deliver reliable and cost-effective solutions dealing with a range of technology vendors and suppliers.
• Investigate and implement new technology and ideas to innovate processes that support continual improvement in line with the Commission's Digital ICT Strategy.
• Maintain an up-to-date knowledge and understanding of the department's business activities, ICT environment, and developments and trends in information technology.
  
  
  

What we are looking for

The Queensland Public Service Leadership Competencies for Queensland apply to all positions within the ECQ.

This role has been identified as: Individual Contributor (leading self).

• Responsible for delivering outcomes through self-management, sometimes with guidance and collaboration from team leader.
• Valued for the knowledge and skills in their specialist area and strong self-management.
  
  
  

The Roles Core Competencies

• Stimulates ideas and innovation: Gathers insights and embraces new ideas and innovation to inform future practice.
• Builds enduring relationships: Builds and sustains relationships to enable to collaborative delivery of customer-focused outcomes.
• Drives accountability and outcomes: Demonstrates accountability for the execution and quality of results through professionalism, persistence and transparency.
• Demonstrates sound governance: Maintains a high standard of practice through governance and risk management.
  
  
  

Applications to remain current for 12 months.

Occupational group IT & Telecommunications