Pos930017 Professional, Customer Success Management

Description:

At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
Job Description:
Who are we?
CoreLogic is the leading provider of property data and analytics in Australia and New Zealand. We’re fiercely independent, and we’re considered the best in the business. Every day, our data scientists and researchers collect data from over 4.5 billion points across the CoreLogic universe. We then rinse and finesse this data to transform it into powerful property market insights that drive the best property decisions.
Our purpose
At CoreLogic, we help people build better lives by providing rich property insights that inform the very best property decisions. We know that behind all the numbers, algorithms, and sophisticated data technology there are people, families, and communities. There are hopes, dreams, ambitions, journeys, expectations, fears, crossed fingers and vulnerability. It’s those things that matter. And it’s those things that we want to connect with, enable and tackle.
Who are you?
You’re dedicated to providing exceptional customer experiences, committed to customer satisfaction, and thrive on solving challenges. You focus on understanding customer needs, delivering tailored solutions & advice, and collaborating with colleagues to create topnotch outcomes. You’re curious and committed to ensuring our customers get the best value from our offerings. In short, you’re a rock star in delivering outstanding customer experiences and a vital part in developing best in class partnerships with our real estate clients.
What is the role?
We are looking for a Customer Success Professional to join our Customer Success team, redefining the meaning of partnership with CoreLogic for customer success. You’ll use your industry expertise to provide strategic coaching to our customers and support them to achieve success, identify improvements, remove obstacles, and foster great relationships.
Please note that Real Estate industry experience is mandatory for this role.
What will you be doing?
Maintaining and developing existing relationships, with a customer-first approach and the desire to create an exceptional customer experience to support long-term retention.Identifying opportunities for continual growth and ensuring customer satisfaction and success is ongoing.Consulting with stakeholders to ensure that our products and services are delivering value to customersContacting disengaged customers to re-engage and improve value recognition, upsell and cross-sell products and services to increase average yield per customerEnsuring processes and procedures are adhered to and identify areas for improvementWorking closely with our Activations Team to ensure a smooth transition from implementation to ongoing care and successContinually looking for areas of improvement and developmentAdvising & coaching our customers on ways to improve processes and yield the most value and success from CoreLogic products
Job Qualifications:
Are you the right fit?
You need to have:
Experience implementing SaaS-style products into businesses and driving change managementExperience or knowledge of the real estate domain, in particular, the systems, tools and best in class practices currently used within the real estate industryUnderstanding of, and the capability to interpret customers real estate CRM data and overlay it with the customer’s key objectivesKey personal behaviours: self-starter, results-oriented, persuasive, multi-tasker, service-oriented and professionalStrong verbal, phone, written communication skills and attention to detailStrong presentation skills via video and face-to-face interactionsThe expertise to truly understand a client’s business problem and get to the heart of a customer’s needsAbility to prioritise and delegate tasksRelevant experience in client support (ideally working with tech solutions), with experience navigating and resolving client escalationsExcellent organisational, problem solving and decision-making skills
What credentials do you need?
2+ years of relevant experience in the real estate industry and/or SaaS industry2+ years of Customer Success or Sales Experience. Customer Service, Account Management, and B2B highly regarded.Transferable skills from customer success, customer service, business development, and/or training industries.
What does success look like?
Key Performance Indicators are based on:
Must successfully adhere to schedule, attendance and required deliverables/deadlinesStrong Customer Satisfaction resultsAttention to detail, delivering accuracy in everything you doRevenue contribution via retention and sales targetsImprove customer loyalty and retention through regular meaningful interactionsIdentify process improvements, reduce wastage, automate where possibleContinuous improvement of processes and systems.Focus on improving customer experience.Demonstrates patience and empathy and have the ability to work collaboratively with othersCORE Behaviours
Why join CoreLogic?
CoreLogic is highly collaborative and yes fun! To support you at work, we offer some fantastic perks:
Opportunity for flexible working conditions that works best for you and the businessCoreLogic has a culture of collaboration. We champion ownership, initiative and leadership and provide the guide ropes to get you thereFree mindfulness tools, online health and nutrition coursesComplimentary access to Australia’s most comprehensive property research platforms including RP DataExclusive employee-only market updates and access to the industry’s best property expertsTwo community and volunteer leave days each year to support meaningful causes and our charity partnersModern offices in four convenient locations around Australia fitted with recreation rooms, chill out zones and sensational end of trip facilitiesMonthly social get-togethers and a globally recognised rewards platform and points systemAn inclusive and diverse working environment that celebrates cultural weeks and advocacy months
If this sounds like somewhere you want to work and you are seeking professional growth, don’t delay, apply today- we ‘re looking for you!
CoreLogic's Diversity Commitment:
CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.
Equal Opportunity Employer Statement:
CoreLogic is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, colour, gender, sexual orientation, age, physical or mental disability, marital status, family or carer’s responsibilities, pregnancy, religion, political opinion, national extraction (place of birth or ancestry), social origin (class, caste or socio-occupational category), industrial activities (such as belonging to a trade union). CoreLogic maintains a Drug-Free Workplace.
Please apply on our website for consideration.
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