Client Services Officer Pats (Mount Gambier)

Description:

• Rural Support Service (hosted by Barossa Hills Fleurieu LHN)
• Position based at Mount Gambier, or other location negotiable including working from home
• Salary: $67,589 to $72,033 p.a. (pro-rata) - ASO3
• Temporary Part time (up to 4 July 2025) - 0.8 FTE

Overview

The Client Services Officer Patient Assistance Transport Scheme (PATS) is responsible for providing an efficient and effective service to clients eligible for financial assistance through the scheme. They are responsible for examining applications against eligibility criteria and statewide Policy, resulting in provision of calculated subsidies to patients and third-party provider organisations within their financial delegations.

This position is required to interact with other regional PATS officers to provide a comprehensive subsidy payment service to regional South Australian patients needing to travel for approved medical specialist treatment and metropolitan patients needing to travel interstate to access specialist care not available within South Australia.

Client Service Officers are responsible for provision of high-level client services and advice to all patients and stakeholders in a timely and educative manner and is responsible for administering advance payments to patients and supporting the review of pre-approval requests with over 140 third party providers on behalf of the patient.

The Client Service Officer is required to complete large volumes of work and deal with competing deadlines.

In addition to the annual salary package we also offer salary sacrifice benefits, employer superannuation contributions and leave loading.

Appointment will be subject to a satisfactory Criminal History Check and appropriate immunisation requirements.

Check(s)

• DHS Working With Children Check (WWCC)
• National Police Certificate (NPC) for employment involving unsupervised contact with vulnerable groups required for this position (E.g. aged care employment or work involving vulnerable clients)

Immunisation Risk for this position is - Category C (Minimal patient contact)

SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

For information about Relocation Support working for SA Health can be found here

Find out more about working and living in regional Australia at https://movetomore.com.au/

Aboriginal and Torres Strait Islander applicants are encouraged to apply. Job ref : 896670

Enquiries

Name: Michael Aschberger

Title: Program Administrator

Phone: 08 8724 5207

E-mail: Michael.Aschberger@sa.gov.au

Application Closing Date

26 March 2025 - 1 week close - 11.55PM

Attachments

896670 - Role Description Role Description ASO3 Client Services Officer PATS.pdf

About RSS factsheet .pdf

Australian applicant guidelines

International applicant guidelines

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.