Senior Career Support Officer

Description:

About the Role
We are seeking a motivated and experienced leader to join our team and drive the delivery of high-quality recruitment services in line with the Australian Apprenticeship Support Services (AASS) Guidelines. In this role, you will support your team while promoting apprenticeship pathways, building and maintaining a comprehensive Job Seeker Register, and assisting employers in connecting with apprentices. You will also play an essential role in placing job vacancies on Skills Road, contributing to the growth of apprenticeship opportunities across various sectors.
Key responsibilities include:

• Mentor and support a small team, providing regular feedback and ensuring effective communication within the team.
• Track and report on team performance, including KPIs, weekly updates, and any required reporting to management.
• Attend school and community career expos to promote apprenticeship pathways.
• Support the delivery of Career Workshops and presentations in schools and with employment providers.
• Provide job seekers with fundamental recruitment support, focusing on helping them secure employment.
• Encourage and increase engagement with the Job Seeker Register by both job seekers and employers.
• Undertake assessments of Job seekers to determine Apprenticeship readiness.
• Liaise with employers to increase the number of jobs advertised with ASA and engagement with job seekers registered on the Job Seeker Register.
• Liaise & build relationships with key stakeholders to promote services and identify and create engagement opportunities.
• Educate job seekers on effective job search strategies and techniques.
• Provide a job matching service that links prospective employees (typically prospective Apprentices or Trainees) with employers with open vacancies.

This is a full-time, permanent position that will be based in the Osborne Park office.

About You
To be successful in this role, you will have:

• Proven leadership skills with the ability to effectively manage a team and communicate clearly.
• Strong reporting abilities and a solid understanding of KPI tracking and monitoring.
• Exceptional customer service skills, with a focus on delivering value to both job seekers and employers.
• A strong understanding of apprenticeships and traineeships, including their processes and requirements.
• In-depth knowledge of recruitment processes and the ability to guide employers through these processes.
• Excellent data entry skills with attention to detail.
• Passion for working with young people and experience in engaging with them effectively.
• Experience in providing guidance to apprentices on job-seeking skills.
• Excellent verbal and written communication skills.

About ASA
Apprenticeship Support Australia (ASA) is a business unit of the Chamber of Commerce and Industry WA (CCIWA) and was formed in 1998 to deliver the Australian Apprenticeship Support Network services under a contract from the Commonwealth Government. ASA’s services are focused on lifting apprenticeship commencement and completion rates through the provision of support at every stage of the training cycle. More information about ASA can be found here https://asa.cciwa.com/
About CCIWA
CCIWA is an independent, not-for-profit, Member-based organisation that has been committed to advancing trade and commerce in WA for more than 130 years. Our vision is for WA to be the best place to live and do business. To achieve this, we listen to the needs of all our stakeholders — businesses, families, consumers and the WA workforce – and respond with agenda-setting policy and advocacy work.
CCIWA Culture and Benefits
At CCIWA, we are high performing, diverse people who are talented, supportive, and inclusive. We will work with you to develop your career; ensure you feel supported and have the skills and capabilities you need to succeed at CCIWA and in your whole career.
We strive to be curious, contemporary, impactful, and respectful. Throughout our recruitment process, we aim to find someone who fits our values along with the required skills needed to be successful in the role. We welcome change and diversity as it not only strengthens our values but provides innovation and contemporary thinking that is essential for us to be the peak industry body in WA.
We have a range of benefits to support our employees which includes:

• A variety of working and leave options, including a Flexible Working Policy, Paid Parental Leave and 3 day paid Rest and Relaxation leave between Christmas and New Year
• Excellent building facilities
• Access to free and confidential counselling for employees and their immediate family through our Employee Assistance Program
• Salary Sacrificing - CCIWA is a rebatable employer
• Active Social Club and Charity Initiative

Find out more about our fantastic culture here https://cciwa.com/about-us/join-our-team/
Our Commitment to Diversity & Inclusion
CCIWA is proud to be an Inclusive Employer for 2024-25 with Diversity Council Australia.
We welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, LGBTQIA+ and people from culturally diverse backgrounds.
How to apply
For your application to be considered, you should include:

• A cover letter
• Current CV

Applications close COB Monday, 7 April 2025 and short-listing for this position will commence immediately.
To apply, click on “Apply Now” icon on Seek or apply directly through our website https://cciwa.com/about-us/join-our-team/.
If you have any further questions, please contact the People Team at People@cciwa.com
The Chamber of Commerce and Industry WA (CCIWA) acknowledges the traditional custodians of Australia and their continuing connection to land, sea and community. We pay our respects to the people, the cultures and the elders past and present.