Description:
Solargain is a dynamic, professional and ethical organisation specialising in solar power, battery storage, EV charger and solar hot water solutions. We are national based company and listed amongst the largest providers in the country.
Solargain has invested in a highly skilled and dedicated Residential and Commercial division which has grown to be one of the market leaders in Australia.
Based in our Rockingham office, you will be responsible for supporting the general day to day running of the Service & Warranty team by building and managing manufacturer relationships, assisting with back office RMA tasks , and assisting in the accounts functions for the department. .
This role is based within a team that is fast paced requiring you to have excellent attention to detail, have an ability to multi task and be able to provide exceptional customer service.
We are looking for one candidate part-time 9am to 2:30pm, Monday to Friday.
Full training will be provided with ongoing guidance and support.
Duties
- Building relationships with manufacturers in relation to RMA support, processes and technical troubleshooting
- Management of manufacturer programmes such as Recall and Trade Up programmes
- Communication with technicians, end users, admin staff, accounts staff and manufacturers
- Bringing stock into the accounts package, saving the required evidence according to established processes.
- Return of stock to manufacturers as per their returns processes and re-imbursement labour invoicing.
- Following up on site/ account issues with manufacturers
- End of Month stock take – Rockingham
- End of Month National variance review by warehouse
- Lodging RMA cases, updating stakeholders
- Generating purchase orders as required.
- Receipting purchase orders as required.
- Credit note approvals
- Manufacturer debtors – enquiries and follow up
Culture
Solargain is a 100% Australian owned family business. We encourage you to develop your career in an exciting industry with a market leading renewable energy provider. We strive to be the brand of choice for sustainable energy solutions.
Solargain is an equal opportunity employer supporting diversity in the workforce.
Skills & Experience
- Good data entry speed
- Excellent written and verbal communication skills
- Ability to work autonomously as well as within a team
- Strong customer service skills
- Competent in the use of MS office products
Requirements
- Drivers Licence;
- The position is open to Australian citizens &/or persons that have a legal, valid right to work in Australia.