Description:
Relationship Manager, Hybrid
We're REA
With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.
Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.
Where the team fits in
The Relationship Manager- Hybrid team are the pillars of partnership driving the ResCom sales team for realestate.com.au. You will be the strategic partner that is the link between our customers and the people that can drive growth and success.
You’ll work as part of a cross functional team known as a HIVE which consists of members who manage Specialist Sales, Success and Support. When you join the Relationship Manager- Hybrid team within the Customer Group you join a wider group of like-minded individuals representing product, IT, sales and marketing, supported by PR, communications, HR, finance, legal – all the people you need to create products our consumers love and customers value.
With realestate.com.au being the number one destination for people interested in property in Australia, as you can imagine - the group of legends working on our little red house are very passionate about what they do.
What the role is all about
- Manage and maintain relationships with customers utilising both virtual and F2F channels, ensuring their needs are met.
- Identify customer needs and growth opportunities, engage and introduce relevant Hive team members to action.
- Grow revenue through product upgrades and maintain 100% product retention.
- Drive product and feature usage through quarterly business reviews and connecting customers with Customer Success.
- Maintain strong relationships with Hive team members across Specialist Sales, Customer Success, Customer Support and Sales Support.
- Drive a strategic portfolio and territory plan with Hive team engagement.
- Maintain and grow depth of relationship with key customers and execute effective customer engagement programs.
Who we’re looking for
- A team player- RM's are the important link between other members of the HIVE
- Someone with a proven track record of building meaningful connections to multiple stakeholders, both virtually and in person
- Someome with strong communication skills
- A ‘can do’ attitude
- Someone who approaches tasks creatively – those who ‘think outside the box’
- A ‘people person’ - relationships are the core of what we do. Customers should feel connected and supported
- Any experience in SaaS is desirable
- Knowledge of real estate and marketing methods helpful
- Advertising and online experience highly desirable
- Intermediate Microsoft Office skills
- Previous use of CRM systems (Salesforce)
- Looks at tricky situations through a solutions-focused lens
- Work productively in a fast paced and agile environment - #gsd (urban dictionary will help on this one!)
The REA experience
The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow.
Some of our Perks & Benefits include:
- A hybrid and flexible approach to working
- Flexible leave options including, birthday leave and purchase additional leave
- Flexible parental leave offering for primary and secondary carers
- Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity
- Hackdays so you can bring your big ideas to life
Our commitment to Diversity, Equity, and Inclusion
We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.
Join our Talent Neighbourhood
Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood!
#LI-HYBRID