Description:
- Hybrid working (majority of your working week in the office)
- Melbourne CBD close to Flinders Street station
- Ongoing Opportunity
Your role
Your role as a Senior Business and Benefits Analyst will play a critical role in the continued delivery pipeline for our new Strategy. Through consultation, analysis, design, documentation, and delivery, you ensure that the functional, technical, and conceptual integrity of VMIA's systems and processes are maintained, and the benefits of the new Strategy are fully realised. Your role is crucial in driving the transformation and business performance that aligns with VMIA's vision and goals.
Reporting to the Manager, Strategy and Business Analysis, this role is a strategic role that will enable business improvements and benefit analysis. You are committed to solving business problems and supporting business stakeholders by providing insightful analysis to ensure value for VMIA.
What you do
- Facilitate workshops, interviews, focus groups and walk-throughs with the aim of eliciting information, and obtaining validations and approvals.
- Analyse and improve business processes; identify alternative solutions, assess feasibility and risks, and recommend new approaches.
- You consult widely, including leading workshops, design, and planning sessions to understand, collect and make sense of complex and competing requirements, to identify how the expectations and benefits from the new Strategy can be delivered
- You engage with stakeholders up to the senior executive level, including presenting showcases, requirements, and options recommendations in relation to business and project outcomes.
- You demonstrate thought leadership and lead contemporary project and product delivery practices through the application of design thinking, customer experience principles and agile techniques.
- Continuously measure and improve client satisfaction by gathering feedback and implementing necessary changes to services and processes.
- Utilise data analytics to provide actionable insights that can inform decision-making and improve business processes.
Who you work with
You work within the Programs and Projects Office (PPO) alongside Project Managers, Business Analysis, Business Implementation and Change personnel to deliver strategic outcomes across the portfolio.
You partner with a diverse range of stakeholders including executives, senior management, subject matter experts, VMIA's clients and partners to identify and manage complex inter-program dependencies and expectations within programs of work.
About you
- You are a seasoned Business Analyst with at least 8+ years' experience with a strong analytical ability relating to process optimisation and system implementation including integration.
- You have a deep understanding of general insurance, including products, lifecycles, technical and digital trends and core insurance system experience.
- Ability to analyse and interpret a large range of data (including actuarial models) to effectively report on benefits realised, identify key risks and opportunities for improvement.
- You have proven experience defining, designing, and delivering in digital transformation projects containing multiple project releases across the full project and delivery lifecycle.
- You are a strong communicator with the ability to influence senior stakeholders across all levels of an organisation and you demonstrate a high level of attention to detail throughout the project's delivery.
- Foster a work environment that encourages curiosity, connection, and shared success, in line with VMIA's core values.
Qualifications
- Tertiary qualifications in Business Analysis/Information Systems/Data and Analytics and/or significant proven experience relevant to this role.
- Professional certifications in project/program management, business analysis and/or agile delivery.
- Proficient MS Excel, Word, PowerPoint, Confluence and JIRA.
- Data and reporting tools – SQL, PowerBI, is desirable
Benefits
There are many reasons to work at VMIA, here is how we will support you:
Flex Work - VMIA is supportive of hybrid working to help our people perform at their best. We come together for majority of your working week in a collaborative office environment fostering connection and strengthening networks.
Parenting support – VMIA provides 14 weeks paid parental leave (after six months of service) for primary carers and 2 weeks for secondary carers. And we're breastfeeding friendly accredited.
Learning and development - You'll be encouraged to achieve your career goals in our progressive learning organisation supported by in-house training programs, an annual investment of up to $2,500 in your learning and development, access to LinkedIn Learning, and annual performance and development planning.
Physical and Mental wellbeing – We provide Wellness sessions, an Employee Assistance Program (EAP), Wellbeing leave (two days per year), annual flu shots, and an ergonomic subsidy for every new starter.
Culture and lifestyle - People are at the heart of everything we do! On offer is an office in the heart of the city in an iconic building with end of trip facilities, access to one day per year paid Volunteer leave and assistance with transitioning through life stages such as welcoming a new baby or retirement.
Financial Support – We understand, every dollar counts. We offer salary sacrifice, income protection insurance, discounted public transport and 5% private health insurance discount.
Diversity and Inclusion
Diversity, equity, inclusion, and belonging are key strategic priorities at VMIA.
Our people benefit when they belong, are safe to bring their whole selves to work and are respected and heard. The business benefits from a diverse and inclusive culture as our people bring unique strengths, experiences, and perspectives, creating a connected community.
We have a bold and ambitious Diversity and Inclusion Program shaping and supporting each of the following focus areas: LGBQTIA+, gender, disability, Aboriginal and Torres Strait Islander Peoples and cultural and linguistic diversity.
Employee Reference Groups, led by an executive sponsor, support each key focus area, and play a key role in contributing to an inclusive culture and a sense of belonging and connection.
Our aspiration:
- Diversity, inclusion, equity, and belonging are part of VMIA's culture.
- Everyone has a role to play.
- We support and advocate for diverse groups in our organisation and beyond.
How to apply
Please submit your resume and cover letter to introduce yourself, demonstrate your suitability for the role and tell us why working at VMIA appeals to you. If you have any questions about the position or the application process, please email talentacquisition@vmia.vic.gov.au.
We are committed to creating an inclusive workplace and encourage candidates from all gender identities, Aboriginal and Torres Strait Islander cultures, with disabilities, and from culturally diverse backgrounds to apply.
Please let us know of any accessibility needs to be considered during the recruitment process via talentacquisition@vmia.vic.gov.au.
Other relevant information
Preferred candidates will need to complete pre-employment screenings before starting their employment, which involve a range of different assessments some of which cover:
- Working eligibility: Your working rights in Australia need to be verified.
- Employment History verification: Confirms a candidate's employment details, including employment dates and compensation.
- Academic credentials check: Employers can verify a candidate's educational qualifications to ensure they are accurate and legitimate.
- National criminal history records (police) check: Compares the candidate's details against police history information to determine any criminal record. In some cases, the police check can go for manual vetting with the ACIC. This means there will be a delay whilst they process their check manually.
- Pre-employment misconduct check screening: Used to verify the identity, integrity, and credentials of potential employees and to ensure they have not been involved in any misconduct in their previous employment or education.
- Financial background checks (e.g. AML, bankruptcy): For applicable roles including Heads of Departments and staff working within the Finance teams.
It is a requirement that employees attend office-based days (majority of your working week in the office) at their primary work location. In line with this requirement, applications from interstate will only be considered if the candidate is able and willing to relocate to Victoria.