Description:
We’re on the hunt for an organised and detailed Operations Officer to join our dynamic Lending Operations team on a permanent basis.
Our Operations Officers primarily support ING teams and third party brokers in residential and commercial mortgages, variations, credit administration, savings applications, securities, treasury support, card services, reconciliations, payments, and settlements. Their duties include clerical activities such as data processing, customer validation, reporting and account maintenance. They must be honest, prudent and act responsibly because they play an integral role within our team.
This position is based in Sydney.
What you’ll do
- Uphold ING’s service delivery guidelines, ensuring that all customer operations processing is completed and processed within the agreed timeframes as well as quality requirements.
- Assist ING Credit Assessors in the finalisation of approvals when all outstanding conditions and requirements have been met in accordance with bank policy and procedure.
- Provide outstanding customer service to ING Customers, Credit Assessors and Brokers (especially
- with enquiries).
- Consistently meet SLAs and internal KPIs to achieve operational excellence.
- Comply with all ING policies and procedures (especially ING’s Know Your Customer [KYC], fraud prevention, regulatory compliance, and risk) to avoid unacceptable operational risk.
What we’re looking for
- Previous experience in a similar administrative or processing role, preferably in a support function team within the banking sector.
- Excellent customer service and data entry skills.
- High attention to detail and accuracy to perform tasks on a first time correct basis.
- The ability to work autonomously and as part of a high performing team.
- Effective coordination and time management skills.
- Excellent verbal and written communication skills to confidently liaise with all stakeholders.
About Us
At ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.
When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive – it’s the kind of place where you can be yourself and make the most of whatever you have to offer.
We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.
Sound like the kind of place you’d feel at home? We’d love to hear from you.
(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)
Need more?
Contact Sabrina Huynh, Sabrina.huynh@ing.com
Applications close Wednesday 26th March 2025
Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager.
Still in two minds?
At ING, we celebrate diversity and innovation. Research shows that 60% of women and underrepresented groups may hesitate at this stage, even after starting their application. Don’t miss out on the chance to bring your unique spark to our team - hit submit now! Your fresh perspective is what we’re all about.