Family Engagement And Communications Officer

Description:

The Family Engagement and Communications Officer will represent Early Learning Victoria by sharing relevant communications and up to date briefings and updates to both internal and external stakeholders. You will act as a key point of communication for the Early Learning Victoria centres and respond to queries about the centres and program delivery. This will include preparing communications products to be circulated across the organisation.
This position is fixed term, 1.0FTE until 30 June 2026
Shape the establishment of Early Learning Victoria and the design and delivery of the first ever Victorian Government owned and operated Early Learning and Childcare Centres.
About Early Learning Victoria
The Victorian Government is establishing 50 government-owned and operated, early learning and childcare centres, as part of the Best Start, Best Life reforms. These centres will offer childcare, Three and Four-Year-Old Kindergarten and, where applicable, Pre-Prep. The first four centres opened in 2025, with all 50 open by 2032. Early Learning Victoria has been set up as a new business unit within the Department of Education to establish and operate the centres. We have a team of high performers who are strengths-based, compassionate, dedicated, have a good attention to detail and who adopt a continuous improvement mindset. We have a large work program ahead of us, and it will take genuine flexibility, adaptability and teamwork to achieve this ambitious reform agenda.
About the Role
The Family Engagement and Communications Officer will represent Early Learning Victoria by sharing relevant communications and up to date briefings and updates to both internal and external stakeholders. You will act as a key point of communication for the Early Learning Victoria centres and respond to queries about the centres and program delivery. This will include preparing communications products to be circulated across the organisation.
Your duties will include:
* Drafting, collating and distributing briefing and communication materials.
* Coordinating cross-organisational communications and managing responses.
* Communicating any organisational changes including new or changed policies, practices and procedures.
* Responding to enquiries via different communication channels and provide timely and accurate information to families, staff, and other stakeholders.
* Providing accurate information to all staff, families and other clients in a professional and effective manner.
* Be encouraging and a driver of change as part of continuous improvement.
* Interacting with organisational surveys, focus groups, research and community initiatives.
Qualifications and Experience:
The successful candidate will demonstrate:
* Excellent communications skills, both written and verbal, strong administrative skills with a high level of knowledge and experience across the MS Office suite, strong customer service skills and the ability to proactively establish customer needs with a solution focus.
* Organisation skills with the ability to perform under limited direction, manage own time and manage competing demands and stakeholders.
* Ability to work as part of a team (immediate team and with others across the organisation) and is a role model for engaging and collaborating with families and colleagues.
How to apply
Applicants are required to submit a CV and cover letter (max 2 pages for cover letter) summarising their skills, relevant experience and suitability to the role in line with the duties, required capabilities and the Key Selection Criteria.
Further Information
For more details regarding this position please see attached position description for the capabilities to address in application.
The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page.
Applicants requiring adjustments can contact the nominated contact person.
Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.
Applications close 11:59pm on Friday 4 April, 2025.