Concierge & Community Manager

Description:

Concierge & Community Manager
Job ID
211406
Posted
20-Mar-2025
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Customer Service, Facilities Management, Property Management
Location(s)
Melbourne - Victoria - Australia
Be the face and heart of a prominent commercial precinct in Southbank
Deliver a dynamic guest experience for tenants and visitors
Melbourne | Land of the Wurundjeri people
We are currently seeking an Executive Concierge to join our high performing team based at Southbank. As a passionate 'people-person', you will act as the heart of the workplace providing personalised services to tenants and visitors alike, and administrative support to foster a sense of community. You will be empowered to deliver best-in-class Concierge services, establishing the lobby as a warm, welcoming and vibrant destination.
Here's a snapshot of your day;
- Conduct a variety of front-of-house activities including greeting everyone in a warm and welcoming manner, visitor registration, answering and directing calls, assisting with transportation, advising on local attractions and other service-based or administrative tasks as assigned.
- An extension of the facilities management team by responding to Tenant Service Requests, requesting building and housekeeping services as needed and periodically inspects common areas and amenities to ensure good operating condition.
- Coordination of customer experience initiatives and events, booking amenities, retail support and promotions.
- Provide online content for the Host building app regarding retailer and neighbouring news, deals and events.
Here are strengths you'll possess and the background you'll need to be successful;
- Ideally possess previous Front Desk, Concierge, customer service or other hospitality experience
- Excellent interpersonal skills with the ability to form genuine rapport and meaningful relationships
- Superior problem solving and customer service skills with a passion for delivering an outstanding user experience.
- Highly adaptable and flexible with the ability to work independently
- Competent with Microsoft Office Suite, handheld mobile technologies and applications.
So, what's in it for you?
- No weekend work, consistent Monday-Friday office hours.
- Ongoing professional development to support you and explore your learning potential and career goals.
- A range of discounted corporate and wellness benefits including, personalised wellbeing programs, counselling and mental health support, discounted health insurance and flexible leave.
- You'll form an integral part of an enormously successful team who outperform in the market year on year
Can we inspire you to join us?
At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.
We are proud to be certified as a Family Inclusive Workplace in Australia. This is a great recognition to our different policies, programs and benefits which help us build a great family friendly workplace culture.
We are striving to remove barriers. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process.
We welcome and encourage First Nations People to apply.
Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.
We look forward to hearing from you!
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)