Project Logistics Customer Excellence Specialist

Description:

Your primary objective will be to organize + supervise the transport of all orders, ensuring a high level of customer excellence. Your role is to provide helpful information, answering questions + responding to complaints while ensuring the profitability of orders, correct invoicing + data quality.
Your Role
We want to be the best company to work for + with. You will play a key role in driving customer excellence.
Start your day by reviewing customer requests; are we competitive both commercially + technically in order to attract them in line with our pricing strategy?
Consult with your internal + external subcontractors to ensure customer opportunities are well pursued with competitive proposals in line with our capabilities.
Ensure that new customers are being on-boarded in compliance with our customer excellence process + that we are delivering as promised to our customers.
On a regular basis, consult with key stakeholders + customers to review progress, ensuring a focus on continuous improvement + high customer retention rates.
Your Responsibilities
- To make all suitable + relevant arrangements for shipment handling independently (not limited to heavylift + oversized cargo) via air, sea, barge, charters etc. ensuring key performance indicators are met.
- To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly.
- To ensure accurate + timely production of relevant documentation (including but not limited toimport/export declarations, customs clearance, MES declarations).
- To prepare spot quotations, data for tender documents + actively participate in commercial support.
- To complete all tasks + administration relating to local services such as trucking, warehousing servicesincluding full hub operations, cargo surveys etc. where applicable.
- To complete all required file administration including documentation, billing, + vendor invoices/ebillsacknowledgement + weekly forwarding sub-ledger (FSL).
- To take appropriate corrective action +/or notify relevant person + office to prevent a re-occurrence ofcustomer complaints.
- To report incidents + hazards as per the relevant working instructions.
Your Skills and Experiences
- Bachelor's degree in Business Administration, Management, or a related field.
- 5+ years of experience in customer service or operations management.
- Proven track record of implementing process improvements and driving operational excellence.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in customer service software and CRM systems.
- Analytical and problem-solving skills.
- Ability to manage multiple projects and meet deadlines.
- Customer-focused mindset with a commitment to delivering high-quality service.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.