Description:
We are seeking a motivated and detail-oriented Operations Officer to join our Regional Operations team within the Translink Division. In this pivotal role, you will contribute to the effective delivery of essential school transport services across the region.As an Operations Officer, you'll be integral to customer service, stakeholder communication, and operational management, ensuring seamless service delivery and maintaining high standards of efficiency.
In This Role, You'll Be Responsible For
Delivering frontline customer service, resolving complaints, and preparing materials for ministerial and other official correspondence. Offering advice to industry and stakeholders on relevant legislation, policy, and operational procedures. Monitoring key data systems, including the School Transport Information Management System, ensuring transparency and good governance. Coordinating and overseeing the School Transport Assistance Scheme (STAS) and other specialised school transport services. Assisting in monitoring performance under service contracts, with a focus on compliance and operational delivery.
About You
We are looking for an individual who thrives in a fast-paced environment and has:
A customer-focused mindset with the ability to resolve complex issues efficiently. Strong organisational skills, particularly in managing time and priorities within an operational context. Excellent relationship-building abilities, with a focus on collaboration and communication. A commitment to upholding sound governance practices within legislative and policy frameworks.
Qualifications & Requirements
Successful candidates must pass a criminal history check prior to appointment. A current C class driver licence is required. Some intra-state travel may be required. This is an excellent opportunity for someone who enjoys a challenge and wants to contribute to the delivery of essential services in the Gold Coast region.
To apply, please review the attached position description and applicant guide to understand the competencies required for this role.
Applications to remain current for 12 months.
Job Ad Reference: QLD/626987/25
Closing Date: Wednesday, 2 April 2025
Occupational group Administration
22 Mar 2025;
from:
uworkin.com