Description:
Customer Care Team Leader
Are you a passionate leader with a knack for problem-solving and exceptional customer service skills? We are seeking a Customer Care Team Leader to oversee our dedicated team, ensuring that every customer interaction is handled with efficiency, professionalism, and care.
About the Role
As the Customer Care Team Leader , you will play a key role in managing and mentoring a team responsible for handling Warranty inquiries, resolving issues, and maintaining positive relationships with our valued customers. Your leadership will help drive a high-performance culture while ensuring that customer needs are met with timely and effective solutions.
Key Responsibilities
- Lead, support, and motivate the Customer Care Team to achieve service excellence.
- Oversee customer communications, ensuring responses are accurate, timely, and professional.
- Monitor team performance and provide coaching, training, and development opportunities.
- Collaborate with other departments to streamline processes and improve customer experiences.
- Handle escalated customer concerns with a solution-focused approach.
- Maintain accurate records and reports on customer inquiries and resolutions.
- Identify opportunities for process improvement and implement best practices.
What We’re Looking For
- Proven experience in a leadership or supervisory role within a customer service, support, or related environment.
- Strong communication skills with the ability to handle challenging customer interactions professionally.
- Problem-solving mindset with excellent organizational and multitasking abilities.
- Ability to mentor and develop a high-performing team.
- Experience working with CRM systems or customer service software is advantageous.
- A proactive attitude with a passion for delivering outstanding customer service.
Why Join Us?
- Be part of a dynamic and supportive team that values growth and collaboration.
- Competitive salary and opportunities for career development.
- A rewarding role where your leadership directly impacts customer satisfaction.
If you’re ready to take the next step in your career and lead a team dedicated to exceptional customer care, we’d love to hear from you!
Apply now and make a difference!