Description:
SERVICE CO-ORDINATOR
Our people have made us the global leader is access solutions. In return, we open doors for them wherever they go. With nearly 74,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces- physical and virtual – safer, more secure and easier to access.
What will you be doing
As Service Co-Ordinator, this role is responsible for supporting the day to day running of the Service Department.
This will be achieved by :
- Work closely with Operations Manager on Service Technicians work schedules and rosters.
- Organize and schedule Technicians’ workload – book planned maintenance (PM), quoted works, on-call rosters, emergency breakdowns and invoicing to maximize productivity and reduce downtime.
- Organize Sub-contractors (works, upgrades, quotes and approving invoices)
- Generate purchase orders from PMs for Sub-contractors.
- Consult with clients/customers regarding expected installation and service call out timeframes and follow-up.
- Address/escalate customer issues related to jobs, invoicing, installation, in a timely manner.
- Organize job upgrades for key accounts.
- Update ServiceM8 with job status
- Archive and document management, ensuring records are accurate.
- Assist with inventory management when required.
- Administrative duties (including typing of quotes, answering phones, filing etc.)
- Deal with various tasks that may arise from time to time.
What we are looking for
- Energetic and enthusiastic person with the desire to provide a 5 star service to our existing clients
- Effective management of priorities, ensuring timely and efficient service delivery and client satisfaction is essential to succeed in the role, along with the ability to present the business confidently and professionally
- Detail-oriented with a commitment to accuracy and data integrity.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Team player with strong interpersonal skills and a collaborative approach
What’s in it for you
- Supportive management who value your input in finding new and improved ways of achieving success
- Be a part of a leading Door Solution team
- Ability to build a career to be proud of
Assa Abloy is an equal opportunity employer. All employment is decided on the basis of qualifications, merit and business need, not personal or protected attributes. We welcome applications from all cultural backgrounds and experience. As part of our recruitment process, candidates may be asked to complete medical assessments (including Alcohol & Other drug), working with children and police checks and face to face interviews.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and out ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams and we value different perspectives and experiences.