Description:
- Full Time Fixed Term Contract (6 months)
- Location - Nerang
- On-the-job training and development
- Help make a positive impact on people’s lives
About Us
Enterprise & Training Company Limited (ETC) is a leading not for profit provider in employment, training and business services, operating for over 35 years with a delivery footprint across New South Wales and Queensland. We are innovative, progressive and committed to making a positive difference in our communities in which we operate.
We currently have an opportunity for a dynamic and customer-focused new team member to join our team as a Customer Contact Centre Operator within our Digital Services team at Nerang.
The Role - A Day in the Life of a Customer Contact Centre Operator
As a Customer Contact Centre Operator you will be the first point of contact for our customers. You will work within a busy and energetic environment, assisting ETC's customer base with general enquiries and scheduling of appointments. ETC's goal is to provide a superior service experience and with your strong communication and administration skills, you will achieve this goal.
Your Key Responsibilities will include:
- Providing high level personalised support and service to our customers
- Actively promoting ETC’s services to local industry, employers and jobseekers
- Scheduling and rescheduling appointments for job seekers
- Maintaining spreadsheets and assisting other areas with administration and project work as required
Criteria for Success
- Customer service skills and/or experience
- Exceptional communication skills
- A high level of computer literacy
- A passion for helping others
- A recent, clear National Police Check
- A current QLD Blue Card
Why work for ETC
We pride ourselves on offering a positive work culture and environment for employees to achieve their best. We offer a broad range of benefits including;
- Above Awards and competitive salaries
- Salary packaging to increase your take home pay
- An extra week of paid leave after 5 years of service
- A variety of flexible working arrangements on offer to suit individual needs, including compressed work weeks, varied start & finish times, Monthly Accrued Day off (ADO).
- Working from home options if applicable to the role
- Paid day off for your Birthday after probation, Blood Donor, and Community Services Leave
- 8 weeks of paid parental leave - primary carers (3 weeks secondary carers)
- Innovative staff reward and recognition program including paid days off
- Health & wellbeing initiatives including discounted Private Health insurance and free annual flu vaccination
- Discounted accommodation and travel offers
- Opportunities for career progression and leadership development including completion of accredited qualifications and leadership programs.
- Access to free Employee Assistance Program for you and your family
We consider our employees as the heartbeat of our organisation. If you’re interested a rewarding career where you can enrich and change people's lives, we want to hear from you!
How to Apply
Click the " Apply Now " button and upload your Resume and Cover Letter (saved as ONE document) to our recruitment portal and complete the online application form.
Applications must be submitted through ETC’s recruitment portal to be considered for the role therefore emailed applications will not be accepted.
Applications close:
Sunday, 30 March 2025 at 11:59pm. Please be advised that ETC reserves the right to close applications early if a suitable candidate is identified prior to the close date.
More information
For more information about this role, please contact Jaymee Faafou, Digital Services Manager via email @ jaymee.faafou@etcltd.com.au
For more information about ETC please visit https://etcltd.com.au/.
Our Culture
We are an equal opportunity employer and promote great working conditions. ETC respects diversity in all people and actively encourages applications from all minority groups. We believe that a diverse workforce not only reflects the communities we serve, but also leads to better outcomes for our employees, customers and stakeholders.
Our robust recruitment practices are strictly adhered to during the application and interview process. Applicants should be aware that ETC carries out a variety of checks including, reference checks and compulsory psychometric assessments throughout the shortlisting process. A current National Police Check and Working With Children Check or Blue Card must be provided prior to commencing employment.
ETC is committed to providing a safe environment in which children’s rights, needs and interests are met. We create a culture, adopt strategies and take action to promote child safety and wellbeing and prevent harm to children and young people. ETC is committed to implementing practices in keeping with the National Principles for Child Safe Organisations.
We are dedicated to providing an inclusive and accessible recruitment process. If you require any accommodations or adjustments, please let us know via email human.resources@etcltd.com.au and we will work with you to meet your specific needs.
Our Reference: RA25044