Customer Service Administrator

Description:

Are you a seasoned Customer Service Administrator ready for your next role in a professional services setting? We're currently on the lookout for skilled customer service professionals to join a vibrant team in Maroochydore on a contract basis.
You will play a key role in supporting a remediation project - receiving full training in your first week and will have ongoing support from the core team for escalations. This is a fantastic opportunity for customer service professionals to gain exposure in a fast-paced, multi-channel contact centre environment, with a real opportunity to transition into a permanent role.
Benefits to the successful candidate:

• Competitive hourly rate based on your skills and experience
• Enjoy the flexibility of a contract role, on a Monday to Friday rotating roster between 8am - 6pm
• Gain experience in a top-tier professional services firm
• Opportunity to contribute to meaningful remediation work
• Great team culture and office-based collboration in a central Maroochydore location
• Weekly pay
  

Duties and responsibilities include:

• Handling customer queries and remediation-related issues across multiple channels: inbound and outbound phone, SMS, email, and social media
• Communicating clearly, empathetically and professionally to resolve potentially challenging customer interactions
• Navigating multiple systems confidently to access customer records, policies and communication tools
• Working closely with your team to meet service levels and maintain a high standard of customer care
• Ensuring smooth day-to-day operations in a fast-paced environment
  

We are looking for someone with:

• Previous customer service experience—call centre background highly regarded
• Strong verbal and written communication skills
• Proven ability to remain calm, empathetic and resilient during challenging conversations
• Tech-savvy with good proficiency in MS Office (Outlook, Teams and Excel)
• Confident navigating multiple systems and adaptable to change
• A genuine team player who thrives in a collaborative environment
• Flexibility to commence a new role on short notice
  

If you are interested in this new opportunity, please apply directly, or for a confidential discussion please contact Renee Coyne at Fuse Recruitment on 0430 566 309.
At Fuse, we specialise in recruitment for the insurance and wealth management industries and actively source for a broad range of established clients. If you are an insurance or finance professional looking for your next opportunity, we'd love to hear from you!
If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role!
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