Description:
When you join us at Tonkin, you become part of a team who thrive on delivering exceptional outcomes that put people and our community first.
Founded in 1955, Tonkin is on a strong, sustained growth journey, with a creative and progressive national team working at nine offices across Australia. Proudly employee-owned, we thrive on delivering exceptional business support services to meet legal and operational requirements.
Overview of role and purpose
A Tonkin IT Manager you will assist in maintaining the computer network, providing technical support, configure hardware and software, enter data, and assist in solving technical issues. The focus being on a high level of accuracy, interpersonal and time management skills, be able to analyse potential and actual problems and develop solutions. As an IT Manager, you must be able to function at a high level independently yet also work well with others and be proficient in technical computer programs.
As an IT Manager, you will possess a high level of interpersonal skills, including the ability to effectively negotiate, organise and manage all IT projects as required, to the best possible commercial outcomes.
Main Duties and Responsibilities:
Ensuring Tonkin’s IT infrastructure is monitored, configurated, compliant and updated, ensuring Tonkin’s systems and data security is maintained at a high standard, ensuring the integrity of Tonkin’s network is not compromised, expedite the repair of hardware faults and software configuration problems, notifying or forwarding to relevant suppliers in a timely manner along with monitoring the performance of Tonkin’s systems, ensuring issues are fixed or appropriately escalated and resolved.
Providing technical advice, support and training to Tonkin employees on internal systems, being a point of IT Support contact for all Tonkin staff, ensuring the installing and configuring of Tonkin approved hardware operating systems and applications, resolving technical issues to resolution and/or escalation to the CFO, managing and allocating Helpdesk tickets, planning and prioritising systematically to minimise backlog and ensure operational efficiency, providing technical advice and assistance to project teams and undertake technical project roles when directed and supporting the roll-out of new applications and solutions.
Other duties include:
Assisting in the preparation of IT projects
Network management, software development and database administration
Displaying confidence when dealing with people, with well-developed written and verbal communication skills
Communicating well with staff and suppliers, exhibiting excellent listening skills
Demonstrating high standards of professional behaviour when dealing with suppliers, staff and clients
Ability to investigate issues and requirements and identify and prioritise appropriate solutions, to adapt and adjust to changing processes, constantly seeking process improvement, to work in a flexible hour when required and maintain detailed and accurate records
Performing any other required duties or projects, as directed, which are within skill level and competence. Qualifications:
5+ Years’ experience in designing, implementing, and supporting Windows Server Infrastructure and Office 365 services, in hybrid or native cloud environments.
A tertiary education in Information Technology as well as Azure, and Microsoft. ITIL and project management certifications are beneficial.
Must have experience managing infrastructure such as Azure Cloud Desktop, on-premises servers and storage running VMWare ESX and Microsoft Hyper-V as well as cloud infrastructure in Azure.
Must have experience in Mimecast, CrowdStrike and Microsoft Enterprise Mobility + Security. Strong experience in managing engineering software (E.g. CAD, 12D, Bentley etc.).
Strong experience with Exchange Online, Microsoft Teams and Mobile Device Management solutions (Preferably Intune).
Experience in configuring, maintaining, and troubleshooting LANs and WANs including firewalls, routers, switches, and access points, with hands-on knowledge of Meraki and Cisco network equipment.
Proven track record in designing and deploying a breadth of cloud services, including but not limited to the areas of cloud and mobile security, access management, storage, backup and recovery policies, integration, and monitoring tools. Strong experience in Veeam Backup, Zerto and Replication processes.
Experience in managing IT incidents and services requests using ticketing systems, providing 1st and 2nd level technical support, and training to end users in-person or remotely.
Ability to identify issues and contribute to continuous improvement to all IT systems.
Experience and understanding of the importance of accurate record keeping for all IT Systems utilising good document management practices.
Experience in implementation of Defence Industry Security Program would be advantageous. Strong experience in Microsoft SQL Database and scripting would be advantageous.
Experience in articulating technical and business documentations to varying stakeholders. Experience in actively managing vendor relationships. Job location
This role is based at Tonkin's state-of-the-art head office in Adelaide's CBD. Flexible/work-from-home arrangements may also be possible.
The Tonkin difference
We know people perform at their best when they enjoy coming to work.
At Tonkin we offer you the opportunity to work with leading industry experts in a genuinely supportive and caring environment. We provide flexibility because we know work-life balance is key.
Our high-performing teams are underpinned by trust; empowering you to build your skills, progress your career quickly and work the way that is best for you.
Good people. Caring environment. That’s Tonkin.
Take your career to the next level and click Apply Now to join Tonkin!
For further information about Tonkin and to view our other vacancies, please visit: https://www.tonkin.com.au/careers
You must be an Australian Citizen and eligible to obtain security clearance to apply for this role.
For this position, Tonkin will only consider applications submitted directly by candidates, we will not accept or consider any applications from recruiters or recruitment agencies for this position unless requested.