Description:
Everyday our Centre Experience team deliver extraordinary customer service. We welcome hundreds of millions of customer visits each year and our team’s focus is creating unique and memorable customer experiences for everyone in our Westfield destinations.
Your opportunity
We are looking for a Concierge Supervisor at Westfield Booragoon to lead the concierge services team in delivering a high level of personalised and professional customer service to our living centre visitors, promoting the centre as service focused, fostering customer relationships and encouraging repeat visitation.
Key responsibilities:
- Lead, coach and develop the Concierge team
- Build and nurture a customer centric culture
- Manage team performance, succession planning, recruitment, induction, and development.
- Own the rostering, budgets and forecast management.
- Review and analyse customer feedback to capture insights and realise opportunities.
- Review, analyse and respond to customer feedback, to capture insights and realise opportunities.
- Administrative tasks as required
- Manage turnover collection and database management
- Partner with internal and external stakeholders to identify and implement opportunities to improve the concierge experience.
What will set you apart from the rest?
You’ll be a passionate, dynamic, and self-driven individual who thrives in a high-performance environment.
- A personable, energetic leader who enjoys connecting with customers and guiding a team with a customer-focused approach.
- Able to resolve customer issues swiftly and make proactive, positive decisions in the moment.
- Experienced in rostering, budgeting, and reporting.
- Quick to grasp new systems and processes, with a strong ability to share your expertise with the team.
For more information or if you have any questions, please email Kristy Araipu karaipu@scentregroup.com
Applications close: Friday 21st March 2025 (unless filled prior).