Description:
DescriptionCould this be one of those rare moments to do the best work of your career?
The Lottery Corporation is Australia’s largest lottery company offering exciting games that deliver life-changing wins to customers and make a meaningful difference in the community.
While we’re a fresh face bringing you Australia's favourite lottery games, we’re an experienced team. For more than a century, we’ve been playing our role in making a better future by delivering winning moments every day to our people, our customers, retailers, partners and our community.
Share joy, spark possibilities and join the winning team today!
Your role delivers excellence in customer service to our lottery customers. You will be part of a team who manage customer prize claims and payments end-to-end, with a focus on ensuring accuracy and compliance with government regulatory requirements. In this role, you will interact directly with customers face-to-face.
This role is a 6 month, fixed term contract based in our Collins Street office.
What you’ll do
- Receive customer prize claims – either in-person or via mail – and work through the initial stages of accounting for those claims.
- Provide welcoming and excellent service to those customers who visit our corporate office.
- Verify and authorise prize payments in line with guidelines, policies, and regulatory requirements.
- Undertake banking tasks that enable the payments to be made to customers.
- Investigate and resolve customer queries across a range of lost and damaged ticket scenarios.
- Administer prize cheque that get returned to us, by updating details in systems and reissuing to customers if required.
- Utilise your expertise to identify opportunities for improvement and work with your leader and interstate peers to deliver and implement changes.
- Develop and maintain skills and operational knowledge in relation to systems and processes with a view to continual learning and improvement.
What you’ll bring
- Prior experience working in a direct customer facing and / or administration role.
- Experience working in a highly regulated environment.
- Ability to work effectively in a team environment.
What you’ll get
Not only will you receive an awesome candidate experience from our caring Talent team, the perks of working with us are pretty good too!
The list is extensive but here are a few:
- Deliver extraordinary results while balancing work and life with our flex for great outcomes approach
- Find your balance with a variety of leave types such as cultural leave, flexi leave, volunteer leave, purchased leave and 18 weeks’ parental leave for all new parents, regardless of gender or family type
- A true sense of belonging. We’re committed to Inclusion & Diversity with a range of initiatives such as our Gender Affirmation Statement of Support, employee inclusion networks and diversity memberships
- Support your health and wellbeing with our comprehensive (and free) app to support you and your family’s mental and physical health
- Make positive impacts with opportunities to volunteer with our community partners. We’ll also dollar match fundraising efforts of our employees lending their support to registered charities
- Ignite your potential with our dedicated learning and development platform with resources from leadership to technology to support your bright future
- Optimise your home office with our one-off home office reimbursement payment to maximise your remote workspace
About The Lottery Corporation
The Lottery Corporation Limited (ASX: TLC) is Australia’s leading lottery company with licences and approvals to operate in each Australian state and territory, except Western Australia.
Best known for The Lott and Keno, we’re proudly one of the highest-performing lottery businesses in the world.
For more than a century, we’ve been supporting Australian communities through lottery taxes, donations, and partnerships. We play our role in making a better future by delivering winning moments every day to our people, our customers, retailers, partners, and our community.
Studies have shown that people from under-represented backgrounds are less likely to apply for roles where they don’t match the job description criteria exactly. If this role is of interest to you and you’re ready to spark possibilities with The Lottery Corporation, but don’t feel that your experience aligns 100%, we would still love to hear from you and encourage you to apply.
We’re committed to providing a safe, respectful and supportive work environment where our people feel included and rewarded. This commitment extends to our recruitment process. We encourage candidates to let us know if we can make any accommodations, so the process more user friendly for them.
We acknowledge and pay respect to the traditional custodians of the lands on which our offices, retail outlets and venues operate. We acknowledge the inextricable link First Peoples of Australia have with the land past, present and future.