Description:
An exciting opportunity to join our Programs & Services team as a Groups Facilitator and make a meaningful impact by leading engaging, recovery-focused mental health support groups online.
If you’re empathetic, flexible, and passionate about mental health, we’d love to hear from you!
- Part-time / Fixed-term contract (until 31 Dec 2025)
- Melbourne or Sydney location
- SCHCADS Award Level 4 / Pay Point 1
- Opportunity to make an impact on the lives of individuals affected by complex mental health issues
Are you ready to make a difference in the mental health sector?
About SANE
SANE is committed to creating a brighter future for Australians affected by complex mental health issues, by ending mental health inequity and social and economic exclusion. We provide free digital mental health support services and run a variety of mental health awareness, stigma reduction, research, and advocacy programs. We support diverse workforce segments, including those living with complex mental health issues, and the broader community. We are 100+ people with a volunteer work force of circa 60 people.
Visit www.sane.org to learn more about our work.
About the role
Groups Facilitators are responsible for delivering engaging and recovery-focused mental health support group sessions via video conferencing. Participants are SANE service users experiencing a range of complex mental health issues. Depending on the session’s needs, facilitators may act in the role of a lead or navigator. Leads are the primary conductor of group sessions, responsible for planning, guiding discussions, and ensuring a productive and recovery-focused atmosphere. Navigators act as a support system, monitoring engagement, group dynamics, and providing direct assistance to participants requiring additional support. This position requires flexibility, empathy, and a strong commitment to confidentiality and participant safety.
This role can be based in Melbourne or Sydney. Hybrid work arrangements are available following your initial training and induction period – allowing employees both flexibility and opportunities for onsite collaboration and connections.
- Apply trauma-informed practices to group facilitation and utilise SANE’s Model of Care in delivery of groups. Ensuring sensitive handling of discussions and participant experiences.
- Actively engage with participants, managing group dynamics and facilitating discussions that promote connection, inclusivity, recovery, and mutual support where all voices are heard.
- Skilfully open and close sessions with clear, engaging communication, setting the tone for a supportive and structured discussion.
- Implement effective session time management strategies to ensure that group sessions start and end as scheduled, maintaining a focused and engaging agenda.
- Manage the technical aspects of online facilitation, including Zoom features like breakout rooms and polls, to enhance group interaction.
- Assist the Group Lead by monitoring participant engagement and group dynamics.
- Identify participants experiencing distress or challenges adhering to group guidelines and provide discreet support via private chat.
- Utilise crisis intervention strategies when immediate risks are identified, following critical incident escalation protocols.
- Collaborate with the wider groups team to share insights, challenges, and successful strategies from group facilitation experiences, fostering a culture of continuous learning and development.
About You
Essential Criteria:
- Available 12pm – 8pm on Mondays and Wednesdays. Fridays 10am – 6pm (Open availability would be greatly preferred)
- Tertiary qualifications in Psychology, Counselling, Social Work, Mental Health, Peer Work, or related fields.
- Minimum of 3 years’ experience in group facilitation, community engagement, or a similar role, preferably within a mental health context.
- Experience working with diverse populations and promoting inclusive and supportive online communities.
- Demonstrated proficiency in facilitating online groups, with a focus on mental health recovery.
- Strong interpersonal and communication skills, capable of engaging diverse participants.
- Expertise in crisis intervention, trauma-informed practices, and fostering inclusive environments.
Desirable Criteria:
- Lived experience of complex mental health issues offering valuable insights and empathy in the facilitation of recovery-focused group sessions.
- Experience working in customer service or public facing roles
If this sounds like an exciting opportunity for you, please apply now!
What’s in it for you?
- A friendly and collaborative environment
- Hybrid work arrangements
- NFP Salary packaging & benefits
- Cultural & Ceremonial leave
How to apply
To apply, please submit your resume and cover letter by Friday 28th March 2025 , addressing the criteria below:
- What qualifications, certifications and credentials do you have to support your application?
- Do you have the right to work in Australia?
Please note: all SANE Employees are required to complete compliance checks including a National Police Check and Working with Children’s Check.
Interested?
Applications will be reviewed as they come in so, please Apply Now!
SANE is an Equal Opportunity Employer and we are proud champions of lived experience. We encourage applicants of all backgrounds, including people with lived experience of complex mental health, Aboriginal and Torres Strait Islander people, people with disabilities, people from CALD and LGBTQIA+ communities, and people of all ages to apply.
No agencies please, we’ve got this!