Description:
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DCS Clerk Grade: 11/12 (base salary $145,378 - $168, 130 + super)
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Full-Time Temporary opportunity up to 12-months
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Location: McKell, Sydney(Hybrid working)
The Strategy and Architecture team sits within the Department of Customer Service, Government Shared Services, Information Communication Technology (ICT) team.
As a Strategy Manager you will be responsible for the development of the ICT strategy and multi-year Technology Roadmaps for our Core and Common ICT shared service offering and uplifting digital maturity across the sector.
ICT is on a mission to deliver improved customer experiences, while we shape and embed the NSW Government’s priorities and programs across IT Shared Services, leveraging ICT to best support our agencies to serve the people and communities of NSW.
Key Responsibilities:
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Development of the ICT strategy in alignment with DCS Strategy and Government Shared Services roadmaps.
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Develop Multi-Year Technology Roadmaps to build out our Core and Common ICT shared services. Undertaking continuous reviews for continual development and uplift.
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Development of comprehensive architecture strategy and roadmap focused on DCS agency business outcomes.
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Build and maintain strong relationships with strategy and client agency teams from across NSW.
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Prepare and present accurate and relevant strategic plans, briefings notes, options papers and reports for the Executive to support informed decision making while adapting to changing priorities and dealing simultaneously with a wide range of highly complex issues in a fast-paced and high-volume environment.
To be successful in this role you will demonstrate:
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A dynamic professional, well-versed in contemporary ICT and digital technologies, and trends.
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In depth knowledge in the development and execution of ICT Strategies, operating models and roadmaps to be able to coach and influence executives in building and maintaining Digital strategies to drive business value and clear outcomes.
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Ability to evaluate and provide insight on business cases and funding proposals to ensure strategic alignment and prioritisation.
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Customer focused and detail orientated.
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Experienced in managing complex stakeholder relationships at strategic and operational levels.
What we need from you
An up-to-date CV and a brief cover letter outlining how your skills and experience and how they are aligned to the above role requirements.
Cover letter no more than two pages and CV no more than five pages.
Salary Grade 11/12 with the base salary for this role starting at 145,378 base plus superannuation
Click Here to access the Role Description.
For enquiries relating to recruitment, please contact Swathy Mohan via swathy.mohan2@customerservice.nsw.gov.au.
For enquiries relating to role, please contact Katrina Ellenor via Katrina.Ellenor@customerservice.nsw.gov.au
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: 09:59 am, 04 Apr 2025
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact swathy.mohan2@customerservice.nsw.gov.au or 02 9494 8351.
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