Description:
Summary:
Life at 1 Hotels is based on a simple idea: the world is beautiful, and we want to keep it that way, especially when it comes to our guest experience. To do this we need thoughtful, inspiring leaders who value collaboration, excellent service and respect for nature.
Bamford Wellness Spa at 1 Hotel Melbourne is seeking a wellness leader (Spa Supervisor) to support the Spa team with our pre-opening of this wonderful space. Our Spa Supervisor will provide support to the Director of Spa & Wellness with the daily operations of our beautiful and nature inspired Spa. They will ensure the consistent quality of customer service is provided to all guest and create lasting memories and experiences. As a Spa Supervisor, you will also be responsible for ensuring training is provided to all new team members, managing staff rosters, and maintaining high standards of cleanliness and guest and team satisfaction.
Bamford was founded on the belief that we need to be mindful of our connection to the earth- living consciously, respecting nature’s resources, and honoring the land that sustains us. Creating industry-leading wellness destinations and offer holistic facial and body treatments designed to nurture and restore. Bamford skincare and body ranges are crafted with natural active botanicals and certified to the highest standards.
Skills:
- Strong leadership and communication skills
- Excellent customer service skills
- Ability to multitask and prioritise tasks effectively
- Solid knowledge of spa treatments and products
- Experience with staff training and development
- Passion for the Spa and Wellness industry, with a focus on high-quality service and treatment standards
Responsibilities:
- Oversee daily operations of the spa facilities, including maximising daily revenue
- Manage staff rosters and assignments as required
- Ensure high levels of cleanliness and hygiene throughout the spa
- Provide exceptional customer service to all hotel guests and external
- Train new team members on spa procedures and menu items
- Monitor inventory levels of products and supplies
- Cover and perform treatments in the case of absenteeism or emergencies
- Maintain complete knowledge of all Bamford Spa products
Qualifications:
- 3+ years of experience in a supervisory role within the hospitality spa industry
- Mid-senior level experience working in a spa environment
- Diploma of Beauty Therapy of Certificate IV in Massage Therapy
About us:
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfilment and well-being. As a part of our team, you can look forward to activities and benefits such as:
- ‘Designed by Nature’ work environment.
- Regular Health & Wellness events.
- Birthday and Volunteer leave.
- Team Member Recognition programs.
- Discounted private health insurance.
- Food & Beverage discounts.
- Team member rates for hotel stays.
- Career Advancement: We are growing and with growth comes advancement opportunities (around the globe)!
- SH University – Offers team members a chance to grow and flourish through our exclusive online learning educational platform.