Description:
Advisor Regulatory Operations – Regulatory Qualifications team within Fair Trading.
Grade: Clerk Grade 7/8
Salary range: $110,266 – $122,058 + superannuation and leave loading
Duration: Ongoing, Full-time
Location: Parramatta, Gosford, Newcastle or a regional office, subject to office capacity. Current office attendance requirement 2-3 days per week, with travel to Parramatta or Gosford office as required.
About the team
The Regulatory Qualifications team provides frontline service delivery within the Licensing directorate. The team provides a single point of contact for qualifications related matters for the business, key external stakeholders and licence applicants, as well as assessing a range of licensing applications related to legislative exemptions.
Your day-to-day
As an Advisor Regulatory Operations, you will be responsible for;
- Timely, informed specialist guidance, feedback and advice regarding qualifications related matters from both internal and external stakeholders, requiring preparation of documentation and recommendations with a high attention to detail.
- Monitoring and review of VET qualification changes and preparation of relevant content for SME consideration
- Maintenance and update of legislative instruments, internal resources and website content for VET qualification changes impacting licensing pathways
- Assessment and determination of licensing exemption applications in a timely and impartial manner, within delegation and in accordance with relevant legislation, policies and procedures
- Contributing to initiatives to review, identify and progress opportunities to improve service delivery
- Maintaining accurate records and systems necessary to ensure the effective operation and reporting of relevant activities for the Regulatory Qualifications and broader Licensing teams.
To be successful in this role, you will need to:
- Prior experience or knowledge of licensing regulatory frameworks.
- Experience in making decisions in a regulatory environment and ability to draft clear written correspondence and assessment documentation providing rationale and legislative basis for decisions.
- Have a willingness to build subject matter expertise across multiple licensing schemes
- Acquire and apply technical and specialist knowledge for licence and registration outcomes and proactively manage customer expectations in a specialist environment
- Possess outstanding attention to detail and the ability to prioritise accordingly to meet strict deadlines
- Have a can-do attitude and a passion for customer service, and experience in building a culture of continuous improvement
- Work autonomously and demonstrate initiative while also supporting colleagues to achieve their outputs
Prior experience or knowledge in vocational education and training sector would be an advantage.
What we need from you
Please submit your resume of no more than 5 pages, including a cover letter of no more than 2 pages, sharing your motivation for applying for the position and demonstrating your capability and relevant skills.
Salary Grade 7/8, with the base salary for this role starting at $110,266 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Gabriella Schulzer via Gabriella.Schulzer@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Tuesday 1st April 2025 [9.59am]
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Gabriella.Schulzer@customerservice.nsw.gov.au or 02 9494 8351.
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