Description:
Join Our Team as a Support Work Team Leader!
Location: Christies Beach, SA
Employment Type: Full-Time
Salary: Based on experience and qualifications. SCHADS Award
Zest Project Co is seeking a dedicated Support Work Team Leader to oversee our dynamic team of Support Workers, Short Term Accommodation and Supported Independent Living (SIL) home. If you’re passionate about providing high-quality care and leading with integrity, we want to hear from you!
Key Responsibilities:
Leadership and Team Management
• Guide, coach, and support the team to deliver excellent service in alignment with Zest Project Co’s mission and values.
• Conduct regular check-ins, team meetings, and performance reviews to foster a positive, collaborative culture.
• Act as the primary point of contact for escalations, resolving issues with empathy and professionalism.
Service Coordination and Scheduling
• Independently manage team rostering, ensuring support workers are appropriately matched to participants based on needs, skills, and experience.
• Develop and manage schedules, making adjustments as necessary, including last-minute shift changes.
• Ensure participants’ goals are consistently met by coordinating the right resources at the right time.
Compliance, Quality Assurance, and Risk Management
• Oversee compliance with NDIS standards and internal policies, ensuring all practices and documentation meet required guidelines.
• Manage incident reporting, risk management processes, and conduct audits of participant records, shift notes, and team compliance.
• Stay updated on industry best practices, implementing them to ensure the highest quality service delivery.
Professional Development and Training
• Identify training needs and coordinate development opportunities for support workers, promoting continuous improvement.
• Mentor new team members, providing hands-on training in both field and office settings.
• Lead by example in implementing best practices, fostering a culture of learning and growth.
Client Satisfaction and Stakeholder Relations
• Proactively gather client feedback and address concerns to ensure satisfaction and identify service gaps.
• Maintain relationships with stakeholders and external providers, facilitating effective communication with support coordinators to ensure up-to-date funding and service agreements.
Operational Support and Autonomous Leadership
• Lead the team with minimal supervision, making independent decisions to manage performance and address challenges.
• Provide backup support when needed to meet participant needs, ensuring consistent service delivery.
• Ensure the team meets financial targets and explores opportunities to generate additional revenue.
Crisis Management
• Develop and implement strategies for crisis and risk management, ensuring continuity of care during emergencies.
About You:
We are looking for a compassionate leader with:
• Experience: Proven experience in leading support teams within the disability sector.
• Knowledge: Strong understanding of NDIS standards
• Flexibility: Willingness to step in and provide direct support as required.
• Communication Skills: Excellent interpersonal skills with the ability to train, mentor, and guide a diverse team.
• Problem-Solving: Ability to respond to challenges effectively and maintain a client-centered approach.
Requirements:
• Minimum of 2 years’ experience in a leadership or coordination role within the disability or community services sector.
• Experience working with individuals with varying support needs, including high-complexity cases.
• Diploma or higher in Disability, Community Services, or a related field. (highly regarded)
• NDIS Worker Clearance
• Working With Children Check
• First Aid and CPR Certificate
• Manual Handling Certificate
• Medication Training
• Drivers Licence
• Reliable Motor Vehicle
• Motor Vehicle Insurance
• NDIS Worker Orientation Module – ‘Quality, Safety and You’
What We Offer:
• Full-Time Position based from our Christies Beach office.
• Flexible Working Conditions: We understand the importance of work-life balance and offer flexible hours to suit your lifestyle.
• Spoon Theory Practices: We recognise and respect energy limitations, ensuring a compassionate work environment.
• Shared Lived Experiences: We value the power of shared experiences and support each other through mutual understanding.
• Regular Meme Sharing: Because laughter is the best medicine, we love to share a good meme and keep the mood light and positive.
• Empathy as a Core Value: Our team operates on a foundation of empathy, ensuring that everyone feels understood and supported.
• Celebrating Individual Strengths: We focus on what makes each team member unique and strong, fostering personal and professional growth.
• Neuroaffirming Workshops: We provide workshops that affirm and support neurodiversity, ensuring an inclusive workplace for all.
• Tailored Accommodations: We tailor our support to meet the individual needs of our team members, ensuring everyone has the tools they need to succeed.
Apply Now!
If you’re passionate about helping individuals achieve their goals and want to be part of a dynamic, community-focused team, Apply now and include your cover letter telling us why YOU are the right fit, our staff are unique, and we want to know what makes you stand out!