Description:
Community Engagement Advisor – Major Projects
Location: Parramatta Head Office location with infrastructure projects based in the South-Western Sydney and Western Sydney suburbs (Hybrid working arrangements).
About the role
The role of Community Engagement Advisor is to support a ‘customer at the heart’ approach for meaningful engagement across all stakeholders including community, local councils, government agencies, developers and our customers.
You will deliver against our communication and engagement priorities to ensure we meet Major Project business goals and Sydney Water’s vision.
Specifically, this role is heavily focused around the effective development and delivery of community and stakeholder engagement plans for Major Projects (over $100m).
Responsibilities
- Prepare and support the implementation of complex communication and engagement strategies to promote the project, protect reputation, manage issues and deliver successful programs.
- Build and maintain effective and influential relationships across all stakeholder segments including community, private sector, government agencies, internal and customer.
- Communicate stakeholder and community awareness and risk minimisation programs.
- Collect community and stakeholder information to identify their needs and activities, including collating data, analysis, focus groups and surveys.
- Respond to escalate complaints and enquiries and feedback from a variety of channels and oversee complaint response by partners.
About you
- 5+ years’ experience in community engagement, stakeholder engagement or corporate affairs, in a complex environment experiencing change.
- A strong understanding of the complexity of a Major Project and the larger community and stakeholder plans required for projects of a larger size.
- Creative thinker with demonstrated ability to develop strong and trusted relationships and influence key stakeholders (internal and external).
- Sound planning, influencing, negotiation, facilitation and issues and crisis management skills.
Essential requirements
- Degree qualifications in communications, marketing, public relations, community engagement or related discipline or relevant experience.
- Completion of or progress towards International Association for Public Participation (IAP2) Certificate.
- Current NSW Drivers Licence.
- Required travel to South-Western Sydney and Western Sydney suburbs.
Please see the position description for the full accountabilities and details of the role. For any additional questions please reach out to recruitment@sydneywater.com.au
Application closing date: 3rd April 2025
Research shows that women and people of colour are less likely to apply for roles if they don’t meet every qualification. If, after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our purpose, the determination to face a challenge and a willingness to grow and learn, we think you should click that apply button anyway. We’re passionate about building a diverse and inclusive team, and love hearing from people like you.
Why join us
At Sydney Water, your work will make a real difference in people’s lives and your own. With diverse projects and roles, you'll find ample career growth opportunities. At Sydney Water, we actively seek and celebrate diversity, equity, inclusion, and individuality, fostering a safe environment where everyone can thrive and shape impactful community projects.
Dive into Our Great Benefits:
Competitive Remuneration : We’ll ensure that your skills and contributions are valued and rewarded appropriately.
Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.
Continuous Professional Growth : We will invest in your career with leadership and development programs to propel your success.
24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.
Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.
Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.
Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.
Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.
As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community.
Your personal information will be collected in accordance with LiveHire’s Terms , and Sydney Water’s Privacy Collection Statement – Job Application. Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check.