Business Analyst

Description:

Genix Ventures are seeking an insightful and skilled Business Analyst to join our team to support the design and implementation of a Salesforce-based case management solution. This role requires a deep commitment to meeting client requirements through well-thought-out, scalable solutions. You will work with cross-functional teams to ensure that all project designs are commercially viable, adhere to strict scope boundaries, and align with industry standards.

Genix Ventures provides professional services and cloud-based software solutions to a range of industries, including government, financial services, education, transport, utilities, healthcare, and life sciences. We specialise in intelligent process automation, offering tailored support in business transformation, risk management, and change management, focusing on delivering solutions strictly aligned with our clients' requirements.

Location: Flexible - Work from our office in Melbourne, with remote options available.

What We Offer: Competitive salary based on experience, opportunities for professional growth, and a dynamic, supportive environment that values fresh ideas and strong analytical skills.

Solution Analysis and Design:

• Collaborate closely with stakeholders to understand and analyse business requirements, maintaining a rigorous focus on project scope.
• Assess and refine existing workflows, data structures, and processes to align with client requirements, industry standards, and scalability goals.
• Design and document practical, commercially viable solutions for case management in Salesforce, working within platform constraints.

Stakeholder Management and Collaboration:

• Partner with internal and external stakeholders to gather requirements, provide updates, and ensure alignment throughout the project lifecycle.
• Collaborate with developers, administrators, and testers to deliver high-quality solutions on schedule and within budget.

Solution Documentation and Training:

• Create comprehensive design documents, user stories, and other project artifacts to clearly communicate and support proposed solutions.
• Lead training sessions and develop materials (e.g., user guides, training manuals) to facilitate effective system adoption and ongoing user support.
• Salesforce Configuration and Customisation (Will make you stand out):
• Configure and customise Salesforce to precisely reflect business needs, using tools like Flow, Lightning App Builder, and declarative components.
• Implement custom objects, fields, workflows, and validation rules that optimise functionality and user experience while adhering to best practices.

Client-Centred Analyst: Your background in business analysis equips you to navigate client-driven requirements as the guiding force of solution design. You manage a BA-toolbox to ensure that software solutions are designed and build according to industry standards.

Critical Thinker: With a commitment to problem-solving, you are motivated by complex business challenges and bring creative and practical ideas leveraging the platforms we build our solutions on.

Confident Communicator: You convey ideas and requirements effectively to align client and internal expectations with platform capabilities and project scope.

Required qualifications and experience:

Bachelor's degree in any field of study

At least 3 years of professional experience working in information systems

Strong knowledge of Salesforce platform/CRM features, industry-standard design practices, and solution documentation

Desirable qualifications and experience:

Salesforce Administrator certification or hands-on experience designing and implementing Salesforce solutions.

Background in integration design to support seamless data flows between Salesforce and external systems.

To help us understand your experience and analytical approach, please address one of the following questions in your cover letter. Applications without a cover letter will not be considered.

Client-Driven Design: Describe a project where you designed a solution based strictly on client requirements. How did you ensure alignment with the client’s expectations while delivering a commercially viable solution?

Technical Proficiency: Give an example of a complex workflow or database design you developed or improved. What industry standards did you follow, and what impact did your design have on project outcomes?

Analytical Problem Solving: Tell us about a time when you encountered a significant challenge or constraint in a project. How did you approach the problem, and what was the result?

Large-Scale Project Experience: Share an experience working on a large-scale software project. What were your primary responsibilities, and how did your contributions support the project’s overall success?