Description:
- Monthly Rostered Day Off Available
- Melbourne CBD Location
- Join a collaborative and supportive team
- Commencing salary $56,964per annum plus 11.5% superannuation and annual leave loading
- Full-time and ongoing opportunity
Bring your customer services skills and experience to a team delivering quality customer services to our Students!
WHAT WE OFFER:
- Reward and Recognition Programs
- Learning and Development Programs and Opportunities
- Myki Commuter Club
- Onsite Medical Centre (Melbourne Campus)
- On Campus Café and Restaurant
- Novated leasing
- Employee Counselling Services
- Education Assistance and Study Leave Program
- Cultural and Ceremonial Leave for Aboriginal or Torres Strait Islander people
A BOUT THE ROLE:
Reporting to the Team Leader Customer Experience, this position is one of several frontline staff in a dynamic team who work closely together to contribute to the success of the broader Admissions and Customer Experience teams by providing high quality service, both in person and via other communication tools such as online webchats, email enquiries, and phone calls to support our students throughout their lifecycle.
Across two frontline service points and several mainlines, you will provide advice and assistance in relation to application, admission, enrolment, fees and payments, graduation, and other student administrative processes.
Our diverse team celebrate and embrace our differences, but we all have one thing in common, everything we do is grounded in the “I CARE” commitment, and that’s something our ideal candidate will connect strongly to as well:
I we will always model integrity in our customer relationships
C we will be consistent in our decision making and service delivery
A we will embrace accountability all the way
R we will act respectfully, and provide inclusive and accessible services
E we will empower others to deliver quality customer outcomes
Please note: This position requires a presence on campus to deliver an optimum experience to both students and staff therefore hybrid or flexible work-from-home arrangements are not available.
ABOUT YOU:
You will enjoy working alongside others who keep the student experience foremost in everything they do. As a detail-oriented multitasker, you’ll tackle high-volume enquiries with precision and a warm touch, and you’ll thrive on the variety of tasks.
To be successful in this position you will also ideally have:
- Completed a trade certificate or year 12 with demonstrated relevant experience or, equivalent relevant experience.
- Demonstrated ability to provide a high quality customer service outcomes and a willing attitude to adapt to new systems and processes that enhance the customer experience.
- Highly developed interpersonal and excellent customer service skills and the ability to communicate effectively both written and verbally.
- Highly developed organisational and administrative skills and proficiency with a variety of software suites and databases including Microsoft Office (Word, Excel, and Outlook).
- Ability to prioritise tasks and troubleshoot issues, working both independently and as an integral part of a team.
- Demonstrated behaviours that align with the William Angliss Institute Values.
Please view the position description for a detailed list of duties and responsibilities.
HOW TO APPLY:
To be part of Australia’s largest specialist centre for foods, tourism, hospitality and events education and training, click on the "Apply for this job" link to commence your application.
Please include in your application:
APPLICATIONS CLOSE: Wednesday 5 March 2025 at 5pm
Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
FURTHER INFORMATION:
For enquires regarding this role please contact Jane Park, Team Leader Customer Experience via email at: *********@angliss.edu.au
ABOUT US:
William Angliss Institute is Australia’s largest specialist centre for foods, tourism, hospitality and events education and training. The Institute operates locally and internationally, delivering short courses and VET in Schools through to Certificate, Diploma, Degree and Masters Programs across its Melbourne, Sydney, Singapore and off-shore campuses and local and off-shore workplaces.
The Institute prides itself on its passionate and dedicated people who reflect the organisation’s values:
- Personal Responsibility
- Inspiration
- Empowerment
- Community
- Expertise
William Angliss Institute is a Child Safe organisation and the successful candidate will be required to submit an appropriate Working with Children Check card and National Police Check prior to commencement of employment.
The Institute is fully supportive of the principles of Equal Employment Opportunity. Applications from Aboriginal & Torres Strait Islander peoples, people with disabilities and people from culturally diverse backgrounds are encouraged.
The Institute is fully committed to providing a safe, culturally appropriate, and inclusive service for all people, regardless of their ethnicity, faith, ability sexuality, socio-economic status, gender identity or gender.