Description:
Overview
Work type: Full time
Salary: $95,102 - $107,905
Grade: VPSG4
Occupation: Regulatory Governance and Compliance
Location: CBD
Reference: VG/NHPO/532677
The NHPOPC is an independent, statutory agency established under the Health Practitioner Regulation National Law (National Law).
The National Law establishes a national registration and accreditation scheme for health practitioners in 15 professions. For the purpose of implementing this scheme, the National Law establishes the Australian Health Practitioner Regulation Agency (AHPRA), the AHPRA Management Committee, the Australian Health Workforce Advisory Council, and the 15 National Health Practitioner Boards.
The role of the NHPOPC is to provide ombudsman, privacy and freedom of information oversight of these entities, particularly AHPRA and the National Health Practitioner Boards.
In order to fulfil these functions, the National Law confers specified jurisdiction on the National Health Practitioner Ombudsman and Privacy Commissioner that is derived from the Ombudsman Act 1976 (Cwlth), the Privacy Act 1988 (Cwlth), and the Freedom of Information Act 1982 (Cwlth). These Acts are modified by the Health Practitioner Regulation National Law Regulation to make them suitable for the national regulatory scheme.
About the role:
- Investigators plays a key role in the resolution of complaints received by the office of the National Health Practitioner Ombudsman (NHPO).
- As an Investigator in the Complex investigations team, you will be responsible for efficiently assessing complaints and conducting detailed investigations under direction from a Team Leader. The role is focused on looking for opportunities to achieve systemic improvements in the regulation of health practitioners.
- The role is required to effectively communicate outcomes to complainants, Freedom of Information (FOI) applicants and other relevant stakeholders, both by telephone and in writing. You will also need a high level of resilience and a desire to help people navigate Australia's health practitioner complaint systems and FOI processes.
About us:
The NHPO's primary role is to provide oversight of bodies in the National Registration and Accreditation Scheme, including the Australian Health Practitioner Regulation Agency (Ahpra), the 15 National Health Practitioner Boards and accreditation organisations. The NHPO sees complaints as an invaluable way to identify and address problems with how registered health practitioners are regulated in Australia.
About the department:
The Victorian department of health (the department) develops and delivers policies, programs and services that support and enhance the wellbeing of all Victorians.
The department is the NHPO's host jurisdiction, which allows the NHPO to reduce administrative costs by accessing accommodation, information technology and other systems on a shared basis. NHPO staff are employees of the department on secondment to the NHPO.
How you'll make a difference:
- Under direction from a Team Leader, conduct investigations and reviews in accordance with the NHPO's processes and administrative law principles.
- Prepare high quality reports and recommendations in a timely manner.
- Liaise with stakeholders to obtain required information and documentation to support the assessment of complaints, and work co-operatively with peers in a demanding environment.
- Undertake the lodgement and assessment of enquiries, complaints and FOI matters.
- Maintain effective relationships to meet the needs of individuals contacting the office, including members of the public and health practitioners.
- Confidently communicate with people in times of emotional distress and appropriately respond to mentions of suicide and/or self-harm.
- Convey information in both verbal and written form with a high level of knowledge, expertise and analysis.
- Maintain a thorough understanding of the relevant legislation.
Suitable applicants will be able to demonstrate:
- Certificate IV in Government Investigations desierable.
- The following specialist expertise would be advantageous:
- Demonstrated experience in complaint-handling, preferably in a regulatory or Ombudsman environment.
- Knowledge and understanding of best practice in complaints resolution and investigation would be an advantage.
- Demonstrated understanding of current administrative law principles.
To learn more please click ‘Apply' to view the Position Description on the Careers.vic website.
What we offer:
- The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
- A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
- A strong commitment to work-life balance, including a diverse array of flexible working arrangements.
How to apply:
Applications should include a resume and a cover letter. Click the ‘Apply' button to view further information about the role including key contact details and the advertisement closing date.
We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at inclusion@health.vic.gov.au. For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.
Preferred applicants may be required to complete a police check and other pre-employment checks. Information provided will be treated in the strictest confidence in line with our Privacy Policy.
The Jobs and Skills Exchange (JSE) Recruitment Policy allows for priority consideration for employees who apply through the Jobs Skills Exchange (JSE) jobs board platform. As such, these employees are strongly encouraged to submit their application through the JSE.
Apply now
Applications close Wednesday 26 February 2025 at 11.59PM
Posted 12 February 2025