Description:
We are seeking a Technical Support Tier 1 Specialist to provide expert technical support for Tesla's Energy product lines. This role is crucial in ensuring Tesla fulfills its commitments by promptly and accurately responding to inquiries. Ideal candidates will have a background in electrical engineering and experience in a client-facing role.
This position demands high levels of interaction with customers, installers, and employees, making strong technical skills and exceptional customer service abilities essential. The Specialist will collaborate with Sales, Operations, and Service teams to enhance the owner experience for our rapidly expanding customer base.
Candidates with experience in the energy industry or technical customer support will thrive in this role, which requires both independent and team-oriented work. The ability to proactively undertake projects that improve customer service and team efficiency, while managing daily tasks with minimal supervision, is key. Above all, a commitment to exceeding installer expectations, anticipating questions, and ensuring a seamless Energy products experience is essential.