Head of Personalisation

Description:

Job Description

This role leads overall strategic and tactical guidance for driving various processes, framework, learning, and best practices for overall platform enablement efforts. Develops partnerships across all business units and countries and works closely with leadership teams and other partners to ensure alignment on common practices to drive capability build of NBA and campaigns.

Qualifications

Minimum Qualification:

• First Degree in Business Commerce
• Post Graduate Diploma in Business Commerce
  
  

Experience Required

• 3 - 4 years
• Experience integrating initiatives across projects and target audiences to exploit economies of scale, shared learning and optimal resource utilisation. Able to use established networks inside and outside the organisation deliver shared outcomes.
• 5 - 7 years
• Stakeholder Management, Understanding of Banking products & services, Understanding of NBA conversation portal and campaigns; Understanding of Data & Analytics within the ecosystem.
  
  

Key Outputs

• Accountable to articulate and implement a plan and communication to operationalise the strategy in response to shifts in the markets and client expectations
• Builds and maintain strong working relationships with key stakeholders and colleagues
• Supports the bankers and leadership team in executing effective management disciplines and establishing a sales coaching program
• Leads the creation and deployment of appropriate training, content/sales messaging, processes, practices, and tools to support the frontline
• Supports with the on-going creation of new personalisation use cases for NBA and campaigns
  
  

Additional Information

Behavioural Competencies

• Articulating Information
• Team Working
• Producing Output
• Pursuing Goals
• Directing People
• Taking Action
• Documenting Facts
• Making Decisions
• Managing Tasks
• Establishing Rapport
• Embracing Change
• Interacting with People
  
  

Technical Competencies

• Query Resolution
• Written Communication
• Business Administration Skills
• Programme Management
• Stakeholder Management
• Application Knowledge for Support
  
  

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