Branch Support Officer

Description:

At Henry Schein, our culture, and our people (Team Schein Members) are at the core of our business, and we are enormously proud of our Best Place to Work® 2024 certification as this is our third in a row. We also hold the Great Place to Work certification for five years in a row in addition to our Australia’s Best Workplaces for Women™ in 2022 and 2023.
In Australia Henry Schein is the leading supplier of dental solutions. Our Team Schein Members deliver the solutions health care professionals rely on to improve the performance of their practice so they can improve the lives of patients.
About the role:
Reporting to the State Manager your day will be varied and will consist of supporting the sales and service teams. This is a great role for someone who enjoys working closely with teams providing exceptional customer service and in a fast-paced environment. You will have an excellent team around you, and there will be opportunities for you to gain and develop knowledge of our vast product and equipment portfolio through training and education provided.

• Receiving inbound telephone calls from our sales team with regard to customer orders, returns, account inquires, product inquiries and quotes.
• Supporting the sales team by making outbound calls and advising our customers of promotions and marketing campaigns and activities
• Assisting the branch with administrative functions to ensure best practice stakeholder management
• Managing the spare parts within the branch for the Service team which will include Salesforce case management.
• Processing of warranty parts back to our warehouse at Eastern Creek
• Booking couriers for spare parts and other equipment relocations

Your experience, skills, and attributes:

• Strong customer service background, ideally with dental industry experience
• You enjoy building relationships, helping people, and working cohesively with the wider team.
• Excellent communication skills
• Highly organised and the ability to manage competing priorities.
• A team player, who uses their initiative to complete tasks efficiently.
• Computer literate, especially MS Office - Word, Excel, Outlook (essential)
• Previous experience using Salesforce (desirable)

What is on offer?

• A Best Place to Work® certified company and market leader in dental sales and distribution.
• Wellbeing Programs and WFH hybrid working arrangements.
• Birthday leave.
• 13 weeks paid parental leave.
• Discounts on dental products and other services.
• Reward & Recognition programs + many more benefits!

This is an excellent opportunity to work within a supportive and friendly environment where Collaboration and working as One Team underpin our “every day.” If this sounds interesting and you feel you have the skills and experience, please express your interest today.
Here are just some reasons why our team find Henry Schein a Great Place to Work;
"The caring, inclusive culture outshines others in the industry".
“The warmth within the company is surreal. I only recently joined this year, and everyone you meet within the organisation, is truly warm, genuine, and extremely friendly.”
"The culture at the company is exceptional and not like anywhere else I have ever worked. No matter the individual’s role or level in the business, everyone is very approachable. Management is open and friendly and there is a family feeling about the business. I really love working here and am proud of what the business is doing".